IT Service Desk Analyst I Job Vacancy in El Rio Community Health Center Tucson, AZ 85701 – Latest Jobs in Tucson, AZ 85701

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Company Name : El Rio Community Health Center
Location : Tucson, AZ 85701
Position : IT Service Desk Analyst I

Job Description : The IT Service Desk Analyst I provides support on multiple functional systems that range from entry-level to a moderate level of complexity. As the departmental first point of contact, provides support to end users of the El Rio Health computer systems to resolve application, hardware configuration and various support issues. Ensures proper routing of all customers’ service requests. Responsible for proper verbal and written communications regarding outages, maintenance, and other items to customers in the organization.

Minimum Education and Experience:

High School Diploma or GED
Six (6) months of related customer service experience.
Six (6) months experience working with MS Office products (Word, Excel, Outlook etc.)
Six (6) months experience working with Windows operating system.
If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job.

Required Licenses, Certifications, and Registrations:

None

Preferred Education, Experience, Skills, Abilities:

Associate Degree in Information Technology or a related field from an accredited college or university.
One (1) year experience with Microsoft Applications (Visio, PowerPoint, SharePoint).
Understanding of the Information Technology Infrastructure Library (I.T.I.L.) practices.
CompTIA A+
CompTIA Net+
CompTIA Sec+
Bilingual (English/Spanish) with the ability to speak and write in both languages
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

El Rio Health does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age 40 and over, disability, genetic information, military status, ancestry, marital status, familial status, or any other status protected by law or regulation.

It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.

All employees are required to undergo drug testing prior to employment and, will be subject to post-accident, reasonable suspicion, return to duty and follow up drug and alcohol testing in compliance with Federal and State regulations for alcohol and controlled substance testing. Employees in positions holding responsibility for the safety and welfare of others will also be classified as safety sensitive.

El Rio Health is a Non-profit 501 (c3) Federally Qualified Health Center (FQHC) and abides by all applicable federal Drug-Free Workplace standards.

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