IT Service Desk Manager Job Vacancy in Stack IT Toronto, ON – Latest Jobs in Toronto, ON
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Company Name : Stack IT
Location : Toronto, ON
Position : IT Service Desk Manager
Job Description : Responsibilities Manage:· Support and Manage the Technical Services/Help Desk team of 6· Ensure proper resourcing, staffing and personal development of employees· Engage as needed, any business related projects, initiatives or support consultations· Act as ambassador for IT department and as an advocate for technology in generalPrioritize, balance, multi task competing issues with deference to urgency, length of outstanding time and political sensitivity· Work as a member of the IT Leadership team to deliver IT and Corporate StrategiesTechnology:Ensure overall stability, availability, functionality and reliability of computing systems, networks, servers, services and applicationsSupport computing infrastructure, provide user support, resolve IT incidents, fulfill service requests and ensure SLAs are met· Ensure appropriate IT toolsets are utilized throughout the organizationUpgrade and continuously evolve technology infrastructure through emerging technologiesGovernance:· Ensure appropriate levels of security, availability and redundancy for entire technology infrastructure· Maintain, follow and enhance as necessary, any appropriate SOPs for IT department· Comply with all associated GMP PracticesJob Types: Full-time, PermanentSalary: $90,000.00-$100,000.00 per yearAdditional pay:Bonus payOvertime payBenefits:Dental careExtended health carePaid time offRRSP matchVision careSchedule:8 hour shiftCOVID-19 considerations:Virtual InterviewsExperience:IT Helpdesk Lead: 4 years (required)ERP systems: 2 years (preferred)Licence/Certification:ITIL Certification (preferred)
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