IT Support Analyst for MSP – Permanent Work From Home Job Vacancy in Technical Action Group Inc. Toronto, ON – Latest Jobs in Toronto, ON

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Company Name : Technical Action Group Inc.
Location : Toronto, ON
Position : IT Support Analyst for MSP – Permanent Work From Home

Job Description : **Please only apply if you reside in the Greater Toronto Area with no plans to relocate outside the GTA. Occasional site visits to clients around the GTA will be required for this position*****We keep growing and looking for a passionate, customer-focused IT support professional with minimum 5 years of IT support experience who loves the idea of ditching commuting permanently and looking for an amazing opportunity for career growth. You’ll deliver fully-managed IT services and solutions to our small and medium business clients right from home, with occasional on-site visits to clients in the GTA.What makes TAG unique is our laser focus on customer service, security and preventative measures to optimize the reliability and up-time of our clients’ IT assets, and keep the cybercriminals from stealing what our clients work so hard to build.THE POSITION IN A NUTSHELL: This is an exciting technical support role where every day is different, you’ll be exposed to a variety of computer networks, and use industry-leading support tools to help prevent and fix our clients’ issues. This is a perfect position for an outgoing, customer service focused technical support professional with a true passion for technology, positive attitude, disciplined to work from home, and a desire to grow as a technical professional.WHAT OUR ENVIRONMENT OFFERS: · An exciting technical support role where you’ll be exposed to 50+ different computer networks and work with emergent cloud technologies such as M365 and Google Workspace.· Use industry-leading monitoring and management platforms to deliver support· Be part of an AMAZING team of smart, hardworking, humour-filled and outgoing IT professionals who LOVE helping our clients and as well, helping each other grow and learn within the team· Full medical benefits package· Overtime is compensated· Small, “family” type environment (15 team members + 2 management)· Staying connected has been important to TAG since going virtual. We maintain a close-knit team through starting each morning with a virtual huddle, and periodic after hours virtual and in person social events.WHAT YOU’LL BE DOING: · Troubleshoot and support Windows based networks running MS Office (all versions), backup systems, antivirus, VPN, file and print services, etc.· Setting up and administering user accounts and system assets· Setup and support of Office 365· Loading software images on desktops / laptops including the configuration of MS Windows, MS Office, TCP/IP, VPN, etc.· Installation of new hardware or exchange defective components on servers and desktops· Mobile devices support· Occasionally take inbound calls from clients, create tickets, complete initial discovery questions and scheduling of next steps· Maintain service ticket database· Be on after hours on call rotation for 2 weeks every 8 weeks. First week you will be the primary on call technician and the second week you will be secondary. Average on call volume is 2 – 3 calls per week.DESIRED SKILLS AND TRAITS: · Computer science degree or network administration diploma and at least 5 years of solid IT support experience· Strong working knowledge of Microsoft operating system architecture· Strong documentation and discovery skills· Exchange and Office 365 solutions· Windows certifications· Experience using LabTech / Automate and/or ConnectWise / Manage is a big plus· Experience supporting MACs a plus. Though we primarily support Windows, we do support some MAC· You must be clearly understood by our clients over the telephone and in writing· Available to work occasional after hours or weekends as work requiresMust be double-vaccinated as on-site client visits may be required.Job Types: Full-time, PermanentLearn more about us at www.TechnicalActionGroup.comJob Types: Full-time, PermanentSalary: $50,000.00-$57,000.00 per yearAdditional pay:Overtime payBenefits:Casual dressCompany eventsDental careEmployee assistance programExtended health careLife insurancePaid time offWork from homeSchedule:8 hour shiftExperience:computer support: 5 years (required)

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