IT Support Analyst Job Vacancy in Sunwing Travel Group Toronto, ON – Latest Jobs in Toronto, ON
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Company Name : Sunwing Travel Group
Location : Toronto, ON
Position : IT Support Analyst
Job Description : IT Support Analyst
About Us:
Sunwing Travel Group is the largest vertically integrated travel group in North America and during this unprecedented time, we are continuing to search for top talent. We are looking for candidates who are EPIC (entrepreneurial, passionate, innovative and customer-centric) to join our team and help deliver our purpose “passionate people making vacation dreams come true”.
Click here to learn more about our Safe with Sunwing commitment and how Sunwing is keeping its employees and customers safe.
The Opportunity!
You are a service-oriented IT Support Analyst, responsible for providing user support to Sunwing’s internal departments through troubleshooting, coordination, and providing recommendations for appropriate actions to resolve issues with company systems, networks, and applications.
With a passion for providing timely IT support, you work to develop positive relationships with internal business units. As a skilled IT Support Analyst, you excel at problem-solving and analysis, planning and organizing and have high attention to detail. You are customer service-oriented, have excellent communication skills and thrive in a fast-paced changing environment.
What You’ll Be A Part Of!
Remote Work Opportunities
Amazing Travel Perks!
Grow your career with challenging and rewarding work that makes a difference
Opportunity to give back through our social responsibility initiatives
Work with a fun, passionate, travel-loving team!
See for yourself! @sunwinglife
What You’ll Do:
Analyze and resolve complex performance problems and outages to software products and systems support, escalating to and working with vendors as required
Identify function and provide 1st level support with additional knowledge of escalation channels
Provide technical assistance and support for applications, servers, PCs, laptops, printers, scanners, phones, cell phones, wireless network devices and other departments specific hardware/software
Manage processes for the security, testing, documentation and application delivery of mobile devices
Perform daily monitoring of the environment to proactively and reactively address incidents in the production environment
Analyze configurations and design from internal development teams and build out a basic understanding of applications
Create SOP documentation with assistance from level 3 and 4 support to ensure the capability of the team to restart services and troubleshoot front-end issues.
What You’ll Need:
Post-secondary education in an IT-related field of study
Wi-Fi, Bluetooth and Network troubleshooting experience
Microsoft Windows 10, Mac OS, Windows server, and Office 365 experience
Experience with MDM technologies
Working knowledge of software, hardware and other equipment
Knowledge of relevant call tracking applications
Troubleshooting skills with mobile and desktop technologies
Background with Exchange, Office 365
We thank all who apply however only those who meet the qualifications will be contacted.
At Sunwing, diversity is important to us. Click here to learn about how Diversity and Inclusion have always been, and continues to be, a top priority for us. We are proud that our workforce is made up of passionate people from all experiences and backgrounds. We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email arozario@sunwing.ca
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