IT Support Helpdesk Job Vacancy in www.lendcare.ca Pickering, ON – Latest Jobs in Pickering, ON
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Company Name : www.lendcare.ca
Location : Pickering, ON
Position : IT Support Helpdesk
Job Description : LendCare Capital Inc., a wholly-owned subsidiary of goeasy Ltd. (TSX: GSY), is a Canadian point-of-sale consumer finance and technology company, which enables over 3,000 businesses to increase their revenue by providing full credit spectrum financing at the point-of-sale. For over a decade, LendCare has cleared a path to providing fast, reliable, and affordable financing options for the Powersports, automotive, retail, home improvement, and health sectors, while processing over $6 billion in loan applications to date. With a dedicated team of finance experts and well-established partnerships with merchants, dealerships, and brokers, LendCare bridges the gap between credit score and customers living their best life.Job Description: IT Specialist/Help Desk position required in our Pickering, Ontario location. You will provide fast and useful technical assistance on our computer systems to our employees. You will answer queries on basic technical issues and offer advice to solve them. LendCare is a fast-growing company looking for individuals who can strengthen our position in an ever-changing marketplace.Responsibilities: Serve as the first point of contact for employees seeking technical assistance via phone, Discord, or emailManage Support tickets in a timely mannerPerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issue and details provided by employeesWalk the employees through the problem-solving processDirect unresolved issues to the next level of support personnelRecord events and problems and their resolution in logsFollow-up and update status and informationIdentify and suggest possible improvements on proceduresOther duties as assignedRequirements: Proven experience as an IT Specialist/Help Desk or other customer support roleTech-savvy with strong working knowledge of technology, including the various hardware, software, and networking systems being supportedGood understanding of computer systems, mobile devices, and other tech productsAbility to diagnose and resolve basic technical issuesAble to work longer hours or remotely as requiredProficiency in EnglishExcellent problem-solving, communication, and interpersonal skillsBenefits: Company-paid benefitsJob Types: Full-time, PermanentBenefits:Dental careExtended health careOn-site parkingPaid time offSchedule:8 hour shift
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