IT Support Specialist II Job Vacancy in Akamai Systems Consulting Denver, CO – Latest Jobs in Denver, CO

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Company Name : Akamai Systems Consulting
Location : Denver, CO
Position : IT Support Specialist II

Job Description : Akamai Systems Consulting (akamai (ah-kah-MY). Smart, intelligent) is a Colorado based consulting firm specializing in the delivery of computer, network and systems consulting services to small businesses. By applying a forward looking approach to their work, Akamai is able to help business systems run efficiently today, and plan for future growth – creating a true partnership with clients.
As a key member of our small and mighty team you thrive in an environment where you are helping our clients make the most of their technology investment. You are energized by tackling the unknown and your ability to sniff out the root cause of an issue is remarkable. You understand that your technical skill is important but that’s only part of the equation. After the equipment is working you enjoy making sure the people are happy and productive as well.How you’ll spend your day

Working alongside your clients in the Denver Metro area to identify, assess, maintain and repair the technology that makes their work happen
As the technology expert, you’ll support desktops, mobile devices, servers and network infrastructure; since computers don’t always break between 8 and 5 – you’ll probably get to handle some after-hours work as well
Resolving of system and/or network issues in accordance with company best practices and to the complete satisfaction of our clients
Identifying ways to improve our clients’ systems and infrastructure – creative thinking with an eye on business value
Keeping your eyes open for opportunities to expand our business – in the line at Wahoo’s or at your kids’ soccer game on the weekend; you believe in our work and like talking to people about it!

What you’ll bring to the table

Associate Degree in a computer related field or a combination of education/experience
At least 3 years of experience as an IT Technician working with external customers
A passion for delighting users – the ability to walk with them through a problem efficiently and professionally, systematically resolving the issue
Industry certifications that you are proud of – MCITP, MCP, A+, Network+, Cisco are all helpful
Strong working knowledge of Windows 7/8/10, Server 2008 through 2016, Microsoft Office 2010-2016, Exchange 2010 – 2013 and Office365 Administration
Proficient working knowledge of networking protocols and commonly used technologies
Unbelievable troubleshooting skills and patience
Incredible interpersonal communication skills while working with clients and vendors/tech support
Wonderfully organized in your office and in your mind
Fiscally responsible with strong time management discipline – you treat every client dollar as if it were your own
An eagerness to make your customers happy and support your team
Valid driver’s license, reliable transportation and a clean driving record

What you’ll enjoy as an Akamai professional

A competitive salary and a very nice benefits package
Bonuses based on happy clients and billable hours, considered after your first year with us
Company car, state of the art technology, training reimbursement
Career Development, professional growth and the satisfaction of seeing our company become THE premier provider of small business IT in Colorado

Job Type: Full-time
Pay: $55,000.00 – $75,000.00 per year
Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Schedule:

Monday to Friday
Weekend availability

Supplemental Pay:

Bonus pay

Education:

High school or equivalent (Required)

Experience:

Windows: 3 years (Preferred)
Software troubleshooting: 3 years (Preferred)
Hardware Troubleshooting: 3 years (Preferred)
Customer Service: 3 years (Preferred)

Work Location: Multiple Locations

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