IT Support Technician Job Vacancy in SRS Acquiom Denver, CO 80202 – Latest Jobs in Denver, CO 80202

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Company Name : SRS Acquiom
Location : Denver, CO 80202
Position : IT Support Technician

Job Description : About SRS AcquiomAt SRS Acquiom, our focus is on simplifying complex transactions in M&A and in the Loan Agency markets. Since 2007, we have been continuously innovating to solve issues for some of the industry’s most sophisticated buyers, sellers, borrowers, lenders, and counsel. Our top-tier team has supported more than 5,000 deals with $565B in aggregate value including high-profile transactions such as Google’s acquisition of Nest, Facebook’s acquisition of Oculus and Yahoo’s acquisition of Tumblr. We are looking for extraordinary people to help drive our continued success. If you are looking to join a growing, entrepreneurial environment in an established company, we want to hear from you!
The base hourly rate for this role is between $31.25 and $36.06, depending on level of experience.
This is a temporary position for up to 6 months, but duration may be longer depending on business needs. Possibility to convert to a regular full-time employee.
* Please note – In order to be considered for this position, you must first apply on our company website – www.srsacquiom.com/careers/ *
Position Summary
SRS Acquiom is currently seeking an IT Support Technician to join our IT Support team. The IT Support team is responsible for all areas of internal desktop and cloud app support, hardware support, and maintains network infrastructure for our office locations. This team supports an environment of 75% macOS machines and 25% Windows machines. The ideal candidate will support internal clients, has an understanding of laptop and mobile device troubleshooting, is eager to learn and grow their skillset, and contribute to new ideas and projects in a diverse, fast-paced, deadline driven environment.
Primary Responsibilities

Provide hardware and software support for both in-person and remote clients with macOS and Windows systems, with the majority being macOS devices
Prioritize, assign, and respond to internal client issues (submitted via ticketing system or in-person); manage tickets through to completion
Perform end-user training on macOS and other company-provided software and hardware
Perform diagnostics to collect information to determine and correct the source of error and isolate performance issues
Test and deploy new software, hardware, procedures, installation, conversion and upgrade activities
Maintain database of all staff inventory, user accounts and logins to facilitate on/off-boarding process
Engage with vendors when necessary to research issues and determine and implement recommended solutions
Maintain inventory levels of equipment to facilitate on-boarding process.
Provision user accounts in cloud apps, VoIP system, cloud faxing, copiers, and secure printing management system
Manage new employee onboarding process from creating accounts to provisioning devices to in-person training and IT orientation on Day 1
Maintain employee backup system as part of Disaster Recovery/Backup Plan
Automate help desk tasks and maintain security profiles via MDM software (JAMF/Intune) for laptops and company smart phones
Follow documented troubleshooting procedures and standards
Contribute ideas and recommendations to and assist in writing IT/Admin and Tech Training documentation
Other tasks as assigned

Required Qualifications & Skills

Bachelor’s Degree preferred, or equivalent combination of education, training, and experience
Experience supporting computers running macOS (10.14 to current) and Windows 10, cloud-based email and productivity tools (Office 365 & Google G-Suite), and mobile devices running iOS
Proven ability to listen respectfully and communicate effectively with non-technical staff
Computer configuration and application setup experience with equal weight given to Windows and macOS
Experience installing, and troubleshooting network infrastructure and technologies including wired and wireless infrastructure, VoIP, and managed printing
Experience using centralized management/MDM tools for OS configuration and administration
Knowledge of basic printer maintenance tasks such as clearing paper jams and toner replacement
Ability to follow written documentation for tasks and procedures

Preferred Qualifications

Experience configuring networking switches and firewalls (ie. VLAN assignments, switchport settings, DHCP, firewall policies)Experience configuring cloud apps for Single Sign-On with Active Directory or other SSO provider (ie. OKTA, OneLogin, JumpCloud)
Experience with Windows Server/Active Directory, Bash scripting for macOS, virtualization, and help desk automation
Experience working in financial services or legal environments

A few benefits our employees enjoy

Comprehensive benefit plans (medical/dental/vision) starting on day 1
401(k) with 4% matching
Discretionary time off
Discretionary bonus incentive
Fitness credit
Several pre-tax plans (dependent care, transportation, flexible spending)
Transportation reimbursement
Benefits reimbursement

Physical Requirements/Special Demands

Must be available to work standard business hours, and occasional nights/weekends. Must be able to spend large amounts of time standing or walking around office and between floors.
Must be able to work on-site in Denver office majority of time
Must be able to routinely lift 30lbs

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without advanced notice.
With respect to its programs, services, activities, and employment practices, SRS Acquiom Inc. assesses qualified individuals without regard to their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), age, national origin, disability, veteran status, genetic information, or other protected status. Requests for reasonable accommodation or the provision of auxiliary aids should be directed to Human Resources.
Job Types: Full-time, Temporary
Pay: $31.25 – $36.06 per hour
Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Referral program
Retirement plan
Vision insurance

Ability to commute/relocate:

Denver, CO 80202: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

Do you now, or will you in the future, require sponsorship for employment visa status (e.g., H-1B visa status, etc.) to work legally in the United States?

Education:

Bachelor’s (Preferred)

Experience:

Windows: 1 year (Required)

Work Location: One location

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