IT Support – Tier 2 Job Vacancy in First Call Computer Solutions Missoula, MT – Latest Jobs in Missoula, MT
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Company Name : First Call Computer Solutions
Location : Missoula, MT
Position : IT Support – Tier 2
Job Description : IT Support (Tier 2)
Position Summary:
We provide IT support to Western Montana businesses. Diagnose, troubleshoot and solve IT problems!
Our team is focused on fast, effective resolutions and making raving fans.
We are looking for experienced IT support professionals with a passion for helping people and slaying troublesome IT issues that are keeping people from their work.
Resolve customer IT issues, maintain customer IT documentation and provide customer service to end users seeking IT support.
Job Status: Full Time
Employee Type: Hourly
Pay: $21-$25hr DOE
Benefits:
Rich and flexible medical/dental with a Health Savings Account option.
Paid Vacation, Sick and Holiday time
Retirement: 401k with 4% match and discretionary profit sharing.
Certification assistance & continuing education benefits
Cell phone reimbursement
Paid parking
Kitchen, pool table, snacks and bean juice/wakey wakey/cupped lightning (coffee)
Personal IT purchasing employee discount
Team bonding events
Work-life balanceflexibility
General Work Schedule: 8am-5pm M-F
Travel/License Required: Yes, Minimal local travel
Work Schedule: 8am-5pm Monday-Friday
Position Roles & Responsibilities:
IT issue resolution
IT documentation maintenance
Ticket quality assurance
Working with IT Team to improve overall IT results for clients
After hours emergency support via the on-call rotation
RESOURCE PROFILE:
Problem solver
Positive attitude
Ability to work under pressure
Attention to detail
Customer service
Quality assurance
Professional appearance and approach to work
Technical Skills:
Desktop operating system support skills
Workstation peripheral support skills
Intermediate and/or advanced use of server operating system skills
Intermediate and/or advanced networking skills
Intermediate and/or advanced overall troubleshooting skills
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