IT Support – Tier 2 Job Vacancy in First Call Computer Solutions Missoula, MT – Latest Jobs in Missoula, MT

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Company Name : First Call Computer Solutions
Location : Missoula, MT
Position : IT Support – Tier 2

Job Description : IT Support (Tier 2)

Position Summary:

We provide IT support to Western Montana businesses. Diagnose, troubleshoot and solve IT problems!

Our team is focused on fast, effective resolutions and making raving fans.

We are looking for experienced IT support professionals with a passion for helping people and slaying troublesome IT issues that are keeping people from their work.

Resolve customer IT issues, maintain customer IT documentation and provide customer service to end users seeking IT support.

Job Status: Full Time

Employee Type: Hourly

Pay: $21-$25hr DOE

Benefits:

Rich and flexible medical/dental with a Health Savings Account option.

Paid Vacation, Sick and Holiday time

Retirement: 401k with 4% match and discretionary profit sharing.

Certification assistance & continuing education benefits

Cell phone reimbursement

Paid parking

Kitchen, pool table, snacks and bean juice/wakey wakey/cupped lightning (coffee)

Personal IT purchasing employee discount

Team bonding events

Work-life balanceflexibility

General Work Schedule: 8am-5pm M-F

Travel/License Required: Yes, Minimal local travel

Work Schedule: 8am-5pm Monday-Friday

Position Roles & Responsibilities:

IT issue resolution

IT documentation maintenance

Ticket quality assurance

Working with IT Team to improve overall IT results for clients

After hours emergency support via the on-call rotation

RESOURCE PROFILE:

Problem solver

Positive attitude

Ability to work under pressure

Attention to detail

Customer service

Quality assurance

Professional appearance and approach to work

Technical Skills:

Desktop operating system support skills

Workstation peripheral support skills

Intermediate and/or advanced use of server operating system skills

Intermediate and/or advanced networking skills

Intermediate and/or advanced overall troubleshooting skills

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