Laboratory IT Support Specialist Job Vacancy in Medical Science & Computing (MSC) Denver, CO – Latest Jobs in Denver, CO

Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for

Full Details :
Company Name : Medical Science & Computing (MSC)
Location : Denver, CO
Position : Laboratory IT Support Specialist

Job Description : Laboratory IT Support Specialist, Full-time position in the Hot Biotech field
Successful candidate will support a laboratory on-site to meet the general laboratory IT needs and to provide LIMS software support to end users. Candidates must be able to commute and work in Denver, Colorado. Assignments may include remote support for another laboratory in the U.S.
We are looking for a go-to personality confident in laboratory IT support with a laboratory, Med Tech, or Biomedical IT background, who will convey that confidence to scientific analysts. The role of the Systems Engineer – IT Laboratory Support Specialist is to provide first line IT support to analysts for lab instrumentation installation, maintenance, and retirement. We will train and prepare the successful candidate on the Laboratory Information Management System (LIMS) to provide support to end users of the current software. A successful candidate will also be able to work remotely with end users with varied skill levels and be sensitive to the urgency of their requests.
The Systems Engineer – Laboratory IT Support Specialistis responsible for resolving support requests to meet customer satisfaction and continuous service delivery demands. In a fast-paced, secure environment, IT Lab Support staff log service requests, troubleshoot issues, work with reimaging systems, back up of data, and work with instrumentation contractors. With appropriate training, they may configure the LIMS system for inventory management, equipment management, and analytical entries.
Duties and Responsibilities:
· Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.
· Install and configure new IT equipment.
· Troubleshoot and resolve urgent instrument issues
· Assist users with logged lab IT-related incidents when called upon.
· Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalates incidents to other support teams where necessary.
· Assist with moves and networking of all laboratory equipment.
· Image existing scientific controllers for emergency restoration.
· Accurately record, update and document requests using the IT service desk system.
· Resolve incidents and upgrade different types of software and hardware.
· Resolve incidents with printers, copiers and scanners.
· Create, maintain and publish relevant support documentation to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
· Coordinate with equipment manufacturers as they install, maintain, and troubleshoot instruments and instrument controllers; work with them as needed to resolve integration and connectivity issues.
· Provide day-to-day support, after training on LIMS configuration and its integration with site instrumentation and instrument applications.
· Be willing to attend internal training as necessary to keep up to date with the latest technology and internal system processes.
· Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
· Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
· Be a highly motivated team player with the skills and ability to manage changing priorities.
· Undertaking other duties not specifically stated which from time to time are necessary.
Required qualifications:
· BA/BS (Computer Science, Information Technology/Systems) or combined 6 years’ IT experience and education; laboratory science education or experience required.
· Must have a combination of laboratory and IT experience/education
· Minimum 2 years’ experience in a laboratory environment
· Minimum 2 years’ IT support experience with direct user contact and demonstrated gold-standard customer service
· Passion for solving problems and helping people resolve issues.
· Demonstrated exceptional oral and written communication skills.
· Ability to work as part of a remote team or with geographically dispersed team.
· Customer service attitude: Patience, people skills and a sense of humor.
· Experience with Quality and Analytical Testing processes preferred.
Preferred Qualifications:
· Biomedical IT experience or equivalent preferred
#LI-LM1
Dovel Technologies and its Family of Companies (Medical Science & Computing and Ace Info Solutions) was acquired in October 2021.
Guidehouse is a leading global provider of consulting services to the public sector and commercial markets, with broad capabilities in management, technology, and risk consulting. By combining our public and private sector expertise, we help clients address their most complex challenges and navigate significant regulatory pressures focusing on transformational change, business resiliency, and technology-driven innovation. Across a range of advisory, consulting, outsourcing, and digital services, we create scalable, innovative solutions that help our clients outwit complexity and position them for future growth and success. The company has more than 12,000 professionals in over 50 locations globally. Guidehouse is a Veritas Capital portfolio company, led by seasoned professionals with proven and diverse expertise in traditional and emerging technologies, markets, and agenda-setting issues driving national and global economies.
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance, including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities or to apply for a position, and you require accommodation, please contact Guidehouse Recruiting. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse, and Guidehouse will not be obligated to pay a placement fee.
Job Type: Full-time
Pay: $80,057.00 – $102,674.00 per year
Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Tuition reimbursement
Vision insurance

Schedule:

Monday to Friday

Ability to commute/relocate:

Denver, CO: Reliably commute or planning to relocate before starting work (Required)

Education:

Bachelor’s (Preferred)

Experience:

Laboratory: 2 years (Required)
IT Support: 2 years (Required)
Biomedical IT: 1 year (Preferred)

Work Location: One location

This post is listed Under Jobs in General Category

Disclaimer : Hugeshout works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company