Legal Clerk (Remote Position) Job Vacancy in U.S. Legal Support Denver, CO 80203 – Latest Jobs in Denver, CO 80203
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Company Name : U.S. Legal Support
Location : Denver, CO 80203
Position : Legal Clerk (Remote Position)
Job Description : Come join a world class sales team at one of the fastest growing legal services company in the United States.
U.S. Legal Support is a privately held company with access to over 12,000 on-demand offices across the United States. As one of the leading providers of litigation services, U.S. Legal Support is the only litigation support company that provides a full suite of court reporting solutions, record retrieval, interpreting & translations, trial services and transcription services to law firms, major corporations, and insurance companies nationwide.
At U.S. Legal Support we work hard to encourage everyone to bring their authentic selves to work every day. We offer a variety of flexible work hours and family-friendly benefits to our employees.
Work from Home
Working out in your Territory
Travel (auto) Allowance
Cell Allowance
Commissions
Bonuses
Presidents Club
Retirement Benefits
Medical, Dental and Vision Coverage
Flexible Spending Accounts
Commuter Benefits
Life Insurance
Short- and Long-Term Disability
Paid Time Off including 9 Holidays
Paid Parental Leave
Employee Assistance Program
Client Solutions Analyst/Legal Clerk:
The general duties as a Client Solution Analyst/Legal Clerk for U.S. Legal Support include interacting with clients via e-mail and over the phone to help resolve issues. This position will be the subject matter expert for all services offered by the company. The Client Solution Analyst must be customer service driven, professional, and have strong cognitive skills.
Essential Job Functions:
Investigate and research problems thereby ensuring proper corrective action is taken
Quickly handle client inquires and resolve any issues, including discrepancies in invoices
Adhere to follow-up procedures for job assignments in progress
Set-up new client accounts via the company portal
Direct, coach, and prepare new clients to use portal features
Complete front-end processing for settled cases
Perform transcript/video status checks
Field incoming inquiries from clients around price quotes for jobs which have already been performed
Work with other departments as needed to swiftly resolve issues and/or requests
Work efficiently and suggest improvements to workflow process
Express genuine interest and retain knowledge of the type of legal services offered
Perform other duties as assigned by management
Requirements:
High school diploma or equivalent required; Associate degree preferred
3 or more years as a customer service or solutions specialist
Great attention to detail and strong listening skills
Excellent communication and problem-solving skills
Cheerful with a desire to help people
Professional e-mail and phone etiquette
Industry experience preferred but not required
Prior administrative/office experience a plus
We built our reputation and our company on consistent, expert court reporting and deposition services. By providing a matchless combination of personal service, innovation, and scale, we have earned a reputation as the partner attorneys rely on for dependable, professional court reporting services.
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