Level 1 Help Desk Support Specialist Job Vacancy in JIG Technologies Inc. Toronto, ON – Latest Jobs in Toronto, ON

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Company Name : JIG Technologies Inc.
Location : Toronto, ON
Position : Level 1 Help Desk Support Specialist

Job Description : Are you someone that loves a challenge, works hard and takes ownership to provide the highest standard of customer service to our clients? Do you love working hard in a supportive team with the goals to make clients happy and give them peace of mind? Do you have athrust to take on the toughest of technical problems to make life better for those around you? Are you endlessly curious to learn new technology in an environment that supports this ongoing growth? If this sounds likely you and is interesting, please read on.Our core purpose, is to elevate organizations that make our communities better and happier. That’s why our tagline is ‘Better. Happier. Peace of Mind.’ If you want to work for a company that makes the world a better place, then JIG might be a good fit for you.Mission of the Role: The mission for the Level 1 Help Desk Support Specialist is to provide the highest standard of customer service to our clients by responding to and resolving daily desktop related tickets assigned to them within the set-out SLA of 15 minutes to respond and 1 day for resolution.The Role Needs Someone with: Strong technical knowledgeExcellent solution finding and analytical abilitiesIngrained customer service orientation to do what is rightExperienced business acumenStrong Interpersonal, stress management and communication skillsDetail orientedPassionate about technology and has a thirst for new knowledge in the fieldStrong team playerPrevious experience creating detailed and easy to follow technical documentationWillingness to create internal knowledgebase articlesAbility to work both in the office and from client sites2+ Years previous IT support experienceUniversity or College Degree in ITTechnical Requirements: 1st Level information systems services problem resolution: problem definition, research and resolutionE-mail Protocol troubleshooting skills: (SMTP/POP/IMAP) and ability to diagnose email issues such as missing emails, server connection nisus, spam etc.Basic Windows Active Directory experienceMicrosoft Desktop / Server Deployment, Software and Hardware Inventory – Platforms: Windows 10 and Windows Server 2016/19Software Deployment Automation Tools: Disk Imaging, Patch/Software Release Management, Asset Management, System MonitoringWorking knowledge of TCP/IP protocolExperience using Datto’s Autotask Professional Services Automation (PSA) is beneficialJIG’s Core Values – If your values are in line with the below, we’d love to hear from you.Work Honestly HardWork hard and put in whatever it takes to deliver on your promises and to get the job done right. You do this because you enjoy helping people and it doesn’t feel like work.Work with honesty and integrity because that’s who you are. This quality lets customers know you are there for them providing peace of mind.Passionately strive to provide the Wow to our customers because you love to provide happiness in this way.Support Each Others happinessWe are a family that loves our team and want to support our own and each others happiness.We have each others back and respect one another enough to encourage each person to take ownership, make mistakes and grow and better themselves as a result.We are Open and Honest with each other and our clients. Always communicating to build stronger relationships.Be Endlessly CuriousSeek to listen, learn and understand. Curiosity is about questions. Ask questions before moving to answers. The more question asked of our customers, partners and people, the more we can help.Be curious and driven to learn about new technologies, approaches, skills, companies and people for your continued growth and learning and to help be recognized as a trusted resource.Always challenge status quo to better yourself, improve the world around us and provide customer success.Important point(s) to considerThe health, well-being and safety of our colleagues, clients, and communities is our number one priority. Vaccinations have proven to reduce the risk of COVID-19. Mandatory COVID-19 vaccination is an essential requirement of this position.JIG Technologies is committed to taking every reasonable precaution to protect our colleagues, our clients and the communities we operate in. To support the health and safety of our staff, COVID-19 vaccination is an essential requirement of this position. As such, all offers of employment will be conditional upon either (i) proof of full COVID-19 vaccination or (ii) proof of need for accommodation under relevant human rights legislation. You will be required to submit proof of full vaccination or proof of need for accommodation during our background screening process.We offer a hybrid work environment, requiring you to work out of our Toronto office at least 1 day per week (to address any hands on technical needs), and working from your home office. We have regular virtual meetings through MS Teams, to ensure that our team is always connected and working together.Job Types: Full-time, PermanentBenefits:Casual dressCommuter benefitsDental careDisability insuranceEmployee assistance programExtended health careFlexible scheduleLife insurancePaid time offTuition reimbursementVision careWellness programWork from homeSchedule:8 hour shiftCOVID-19 considerations:Mandatory COVID-19 vaccination is an essential requirement of this position. Rotations of in-office staff, masking, heightened cleaning protocols and Client site screening, are also in place.Application question(s):Willing to travel to Client sites once a weekEducation:Bachelor’s Degree (preferred)Experience:Managed Services Help Desk Support: 1 year (required)Licence/Certification:Ontario Driver’s License & Access to a Car (required)

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