Lodge Office – Guest Services Job Vacancy in Taharaa Mountain Lodge & Twin Owls Steakhouse Estes Park, CO 80517 – Latest Jobs in Estes Park, CO 80517

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Company Name : Taharaa Mountain Lodge & Twin Owls Steakhouse
Location : Estes Park, CO 80517
Position : Lodge Office – Guest Services

Job Description : Lodge Office – Guest Services Position
We are looking for a Guest Services Administrator to serve as our guests’ first point of contact and help with managing all aspects of their accommodation.
Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities

Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and check in guests
Provide information about our lodge, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
General Support of Office Manager, Events Manager, housekeeping and Twin Owls
Tour support for Event Manager when needed
Projects throughout the Lodge as needed
Light housekeeping in lobby area and other areas as needed
Laundry support as needed
Phone support for Twin Owls Steakhouse each day until host arrives
Gift Shop sales for guests upon request
General Maintenance. Making sure the rooms are well maintained and in good repair General/Light Bulbs, smoke detectors, TV’s and fireplaces in good working order. Ongoing list of repairs and maintenance that needs to be addressed.
Spa coordinating and set up spa for massages and weddings
Communicate with guests regarding spa appointments
Cover office and all of the responsibilities needed on Manager’s days off and vacations.
Training in breakfast preparation for coverage when needed

Schedule: Sunday, Tuesday, Thursday, Friday and Saturday will be the usual schedule. There is a need for flexibility around vacations and scheduled days off. The hours will be 9-5 unless otherwise needed.
Must be familiar with and comfortable with computers and various office software programs. Especially google calendar, drive and document management.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:

Employee discount

Schedule:

8 hour shift
Day shift
Weekend availability

Supplemental Pay:

Bonus pay

Ability to commute/relocate:

Estes Park, CO 80517: Reliably commute or planning to relocate before starting work (Preferred)

Education:

High school or equivalent (Preferred)

Experience:

Hotel experience: 1 year (Preferred)

Language:

English and some spanish (Preferred)

Work Location: One location

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