Manager, Customer Success Job Vacancy in DataDog Denver, CO – Latest Jobs in Denver, CO
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Company Name : DataDog
Location : Denver, CO
Position : Manager, Customer Success
Job Description : About Datadog:
Datadog is the monitoring and security platform for cloud applications. Our SaaS product is used by organizations of all sizes across a wide range of industries to enable digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stack, allowing for seamless collaboration and problem-solving among Dev, Ops and Security teams globally. Given the resilience of cloud technologies and importance placed today in digital operations and agility, Datadog continues to innovate and is well positioned for the long term.
The Team:
Our sales team works with a best-of-breed product that solves real problems for our customers. Sellers follow a well-defined methodology that helps them identify the customer’s unique needs and clearly convey the value of the Datadog product. Whether you’re looking to learn from the best or be the best, the Datadog sales team is dedicated to furthering personal development and team success
The Opportunity:
Datadog is scaling our Customer Success team as our product gains more traction in the market. We’re looking for a Manager of Customer Success to hire, coach, and manage a team of Customer Success Associates (CSAs). Your team is responsible for the customer relationship, renewals, and growth across our existing customer base. Over the last six years our product has exploded in the market with year over year revenue growth. Today thousands of customers love and trust Datadog. This is an opportunity to join a company that’s a leader in the space, and early enough to contribute impactful work.
You Will:
Manage, lead, mentor and train a team of Customer Success Associates
Coach team to proactively work with customers to find expansion opportunities and increase loyalty and retention
Identify and qualify growth opportunities for added value within smaller customers, assigned accounts and ensure high retention and renewal rates
Serve as an escalation point between customers and internal Datadog teams to ensure customer success and adoption
Act as an internal advocate for our customers putting their best interests first
You Are:
Experienced in 3+ years in a Customer Success or Account Management role in the SaaS space
Confident in managing a high performing team of Customer Success Managers
Customer-centric and have a customer-first mindset and approach to all interactions both internal and external
Able to complete and influence full cycle sales process
Strong at multi-task management skills across a varied set of responsibilities, in a fast-paced environment
Preferably knowledgeable about the B2B tech space or with subscription based software
Why You Should Apply:
Continuous career development and pathing opportunities
Sales training in MEDDIC and Command of the Message
Product training to develop an in-depth understanding of our product and space
Best in breed onboarding
Internal mentor and buddy program cross-departmentally
New hire stock equity (RSUs) and employee stock purchase plan
Generous and competitive benefits
Friendly and inclusive workplace culture
In accordance with the Colorado Equal Pay Transparency Rule (“EPT”).
At Datadog, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including your work history and professional experience. These considerations potentially can cause your compensation to vary.
The Manager, Customer Success role has an annual starting salary of $110,000.00, plus bonus and a competitive equity package. The actual pay may be higher depending on your skills, qualifications, and experience. In addition, Datadog offers a wide range of employee benefits. To learn more about Benefits click here.
Equal Opportunity at Datadog:
Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Your Privacy:
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.
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