Manager, IT Operations Job Vacancy in Iterable Denver, CO – Latest Jobs in Denver, CO

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Company Name : Iterable
Location : Denver, CO
Position : Manager, IT Operations

Job Description : Iterable is a cross-channel platform that powers unified customer experiences and empowers marketers to create, optimize and measure every interaction taking place throughout the customer journey. With Iterable, brands create individualized marketing touchpoints that earn engagement, solidify trust and galvanize loyal consumer-brand relationships.
Developed for the enterprise, Iterable is built from modern technologies that transform cloud, partner and tool-specific data into integrated, personalized engagements. No matter the audience size or degree of campaign sophistication, Iterable empowers brands to execute where it matters most—creating experiences and cultivating connections with over 2 billion people world-wide. Leading brands, like Zillow, DoorDash, Calm, Madison Reed, and Box, choose Iterable to power world-class customer experiences throughout the entire lifecycle.
Iterable’s momentum grows daily and there has never been a more exciting time to join the team! We’ve been recognized as one of the Best Places to Work – SF for the past three years, one of the Best Places to Work in Colorado for the past two years, and were named as one of Colorado’s Best Paying Companies. We’ve also been listed on Wealthfront’s Career Launching Companies List for the past two years, rank sixth on the list of Top 25 Companies Where Women Want to Work and hold a top 20 spot among the SaaS 100.
We have a nationwide presence with offices in San Francisco, New York, and Denver, and London. As we scale, we continue to live by our core four, founding values – Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, explore our Culture and About Us page.
How you will make a difference:
Iterable is looking for an IT Operations Manager to join our IT Team to grow our Help Desk team into a true IT Operations function including Help Desk, Incident Management,Office A/V & Technology Support, and Hardware and Software Asset Management. This is both a strategic and hands-on role and you will be working with teams across the organization to improve the way we operate.
You will develop and promote standardized operational processes and mentor and grow the teams that maintain them. You will work with IT & Security leadership to establish metrics to measure the efficiency and effectiveness of our services and implement the reporting we need to track and improve them. This role reports to the Director of IT.
One of our core values is Growth Mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please apply as we value applicants for the skills they bring beyond a job description.
In this role you’ll get to:

Oversee frontline support for all IT services including user onboarding and offboarding, hardware and software provisioning, and troubleshooting and resolution of all employee raised issues
Manage, build, and grow our IT Support team including hiring, training, mentorship, career development, and performance management
Establish and report on metrics to track demand for IT services and help predict growth & expansion opportunities
Work with users or functional leaders on turning their asks into clearly defined problem statements and requirements contributing to our IT Service improvement roadmap
Identify, create, and maintain robust documentation for both internal IT employees and broader end-user needs
Work with compliance and auditing teams to ensure consistent reporting and resolution of compliance issues

We are looking for people who have:

Robust experience tailoring their communication style and method to their audience
Whether it’s deciding to meet with someone 1:1, write up your findings in an email or doc, or providing status on an active incident up to an executive level, we’ll want you to tailor how you convey proposals, answers, training sessions, and more to your audience.
Excellent Technical customer service skills, particularly within an Enterprise IT environment
Worked as a Help Desk Manager or Lead Help Desk Technician with responsibility for overseeing work and managing escalations
Deep familiarity with ticketing systems including reporting, queue management, and SLAs
Robust experience troubleshooting hardware and software problems with macOS devices

Bonus points if you have experience with:

Hands on experience administering SaaS tools (e.g. Okta, Google Workplace, Zoom, Slack, and more)
Experience managing macOS and Windows devices with MDM tools (e.g. Jamf, Microsoft Endpoint Manager, Workspace One, etc.)
Experience with Executive level IT Support
Zoom Room Systems experience (e.g. Neat, Poly[former Polycom], or Logitech like hardware solutions)

Perks & Benefits:

Paid parental leave
Competitive salaries, meaningful equity, & 401(k) plan
Medical, dental, vision, & life insurance
Balance Day (First Friday off every month)
Fertility & Adoption Assistance
Paid Sabbatical
Flexible PTO
Daily lunch allowance
Monthly Employee Wellness allowance
Quarterly Professional Development allowance
Pre-tax commuter benefits
Complete laptop workstation

We’re rethinking traditional workplace planning and looking to strengthen belonging, innovation, productivity, and happiness whether it’s in an office, from home, or a hybrid of the two. As such, we’ve moved to a single geographical compensation band for all of our employees (the San Francisco Bay Area market for the US, London for the UK).
For Colorado-based employment: The minimum base salary for this position is $133,350/year. The compensation package includes equity, plus a range of medical, dental, vision, financial and other benefits. Additionally, perks such as daily paid lunches and generous stipends for health & fitness and learning & development, among others, are included
Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.
Last Update: 03/22/2022

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