Manager Quality Assurance Job Vacancy in Everlink Markham, ON – Latest Jobs in Markham, ON

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Company Name : Everlink
Location : Markham, ON
Position : Manager Quality Assurance

Job Description : Everlink Payment Services Inc. is a leading provider of innovative and integrated solutions for financial institutions and service providers. We currently serve for 98% of credit unions, 55% of consumer-facing Schedule 1 and 2 banks, and a broad range of SMEs across Canada. In addition to supplying best-in-breed technology infrastructure and payment network connectivity via our well-established Payment Network Gateway – with operational performance that continually ranks in the upper first quartile – we offer a diversified range of integrated payments Lines of BusinessComplementing the strength of these seven primary Lines of Business, is our ongoing commitment to Client-Centricity, which is the key element of our guiding principles. At Everlink we are dedicated to building, maintaining and nurturing long-lasting relationships. To help our clients remain competitive and successful, we provide the innovative technologies they need to serve their growing base of members, customers, and merchants.The OpportunityReporting to General Manager, Technology Delivery, the Manager, Quality Assurance is responsible for ensuring our organizations products and services solutions meet quality standards before going to market.The Quality Assurance Manager provides strong leadership to the team through communication, guidance, motivation, coaching and development, and works collaboratively across functional teams to meet corporate objectives and client needs while supporting and enhancing the core business. The Manager also identifies and implements continuous improvement opportunities for increased effectiveness & efficiency within the group.Responsibilities · Provide leadership by growing team expertise to align with demands and our business and technology direction; assess team capabilities, identify ways to provide and enhance value delivered· Own the Quality Assurance of the solutions layers of the software stack and be the champion to deliver a quality experience· Responsible for recruitment, motivation, development, and performance management of staff· Implement and report on quality management KPIs and contribute to lessons learned by looking at the quality of work· Lead as a subject matter expert on areas within QA methodology, processes, testing methods, quality management, and best practices providing training and industry leading resources to all team members· Implement plans, set priorities, and allocate resources to achieve goal.· Align Everlink’s business strategy with the department/division’s strategy· Participate in department/division planning· Identify and remove barriers within IT and between other areas to facilitate rapid identification, communication, and resolution of issues· Liaise directly with senior management of Everlink and/or business line management/third parties to clarify project objectives, deliverables, and timelines· Define and ensure compliance to standards, procedures, and methodologies under the appropriate guidelines· Continually refine all appropriate standards, techniques, and practices· Ensure plans, strategies and daily activities are executed to meet internal and external standards· Evaluate core operational and delivery processes and develop and measure key initiatives for process improvements and efficiencies to attain/exceeds applicable service levels as per operating agreements.Professional RequirementsAbility to establish credibility and be decisive – but able to recognize and support Everlink’s preferences and prioritiesDemonstrated competence in best-practices process definition, implementation, and oversightPrior experience influencing cross-functional teams without formal authorityEffective interpersonal, communication and leadership skillsA post-secondary degree in an area of work related to assigned dutiesExperience · Minimum 3-5 years’ experience in a leadership or management role· Must have 6-10 years of IT testing experience· Ability to manage multiple testing teams for functions/projects with increasing degree of complexity and broad scope (e.g., multi-function within line of business, 2-5 projects/initiatives)· Strength in coordinating and prioritizing multiple testing initiatives and championing test activity optimization across projects· Ability to manage the development and implementation of new testing strategies and directives· Excellent knowledge of software testing techniques and testing tools· Knowledge of any well-known software development and testing life-cycle methodology· Experience in orchestrating development of resolutions, plans and strategies for operational advancement· Strength in coordinating and prioritizing multiple testing initiatives and championing test activity optimization across projects· Excellent teamwork and team building skills with a proven ability to delegate· Ability to communicate complex technical information to various parties including non-technical members of the organization· High level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts· Excellent presentation and communication skills both verbal and written· Requires communication and diplomacy skills and an ability to persuade and influencePersonal CharacteristicsYou also have strong interpersonal and communication skills and can build professional business relations within, and outside the organization. Your track record of continuous professional development includes a strong focus on systems development technologies, systems analysis, and methodologies. These skills paired with your strong commitment to customer satisfaction and teamwork; and ability to manage multiple projects with varying complexities, priorities and timelines all work to make you the ideal candidate for this opportunity.Mutual respect, co-operation, professional conduct, and adherence to Everlink’s code of conduct is mandatory for all employees.ApplicationsWe invite qualified applicants to submit their confidential resume by email by March 25, 2022.We thank all applicants however only those selected for an interview will be contacted.Everlink is committed to eliminating barriers and improving accessibility for persons with disabilities, to our workplace, in a timely manner and in a manner that respects dignity, independence, integration and equality of opportunity. Everlink has an accommodation progress in place and provide accommodations for employees with disabilities. If an employee requires a specific accommodation because of a disability or a medical need, we will work with them to that an appropriate accommodation can be made. If you required an accommodation during the interview process, we will work with you to accommodate your needs.Job Types: Full-time, PermanentBenefits:Casual dressCompany eventsCompany pensionDental careDisability insuranceEmployee assistance programExtended health careLife insuranceOn-site parkingPaid time offVision careWellness programSchedule:Monday to FridayCOVID-19 considerations:During the ongoing COVID-19 pandemic, most or all of this role will be remote with the potential of occasional time in the Markham office for meetings. Masking, distancing, sanitizing and other safety protocols are in place to protect our employees.Application deadline: 2022-03-25

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