Member Services Representative Job Vacancy in Pension Benefit Fund in Oakville Oakville, ON – Latest Jobs in Oakville, ON

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Company Name : Pension Benefit Fund in Oakville
Location : Oakville, ON
Position : Member Services Representative

Job Description : Qualifications and Requirements: Minimum 2 years working in a customer service environmentFluency in French languageBenefit Plan administration skills /experience an assetPost-Secondary Education (University Degree or College Diploma an Asset)CEBS and / or PPAC certification an assetSkills: Exceptional customer service skillsStrong verbal communication and business writing skillsStrong task management skillsResearch and analytical skillsAbility to problem solve and recommend solutions as well as implement and executeStrong micro-based computer skills (Microsoft Office)Promote quality improvement and teamworkAdherence to TimelinesSelf-MotivatedKey Accountabilities: Provide front line customer service to membership through phone calls, walk-ins, and online platformHaving up front dialogue with members to identify needs and assist as necessaryAssists Pensioners, Beneficiaries, and all other members or third parties who visit the Fund officeValidate and maintain Member security through security questions and Privacy Authorization FormProcess requests for Member History Printouts, Annual Benefit Statements and Beneficiary Designation FormsProcess address changes for Active/Inactive/DP members via phone callsPromotes and provides support for online services; reset passwords and requests for PIN CardsProcess requests for WSIB Authorization forms from Active/Inactive/DP membersSubmit WSIB claim requests to WSIB or applicable workers Compensation BoardProcessing completed WSIB forms and grant WSIB hoursProcess requests to send FLV (Family Law Value) Applications and cover letters to members and representativesProvides VETM (Voluntary Election to Terminate Membership) forms to members upon requestProvides Pension Credits via phone calls and provides Pension Estimates / Projected Estimates reports to members upon requestProcesses additional tax requests from members (foreign and non-foreign)Provides Self-Pay forms and processing submitted self-pay requestsProcess returned mail by contacting members, adding to Equifax and suspension)Validate returned Signature Letters from membersPerform reinstatement of Pensioners in reference to Signature Letters or address changesReviews and validates received Power of Attorney documents receivedVerifies and grants Past Services credit as requiredProvides Money follows the worker forms upon requestProvides Income Verification, Ineligible and Bankruptcy LettersReceive and process Beneficiary Death notificationsProvides Annual Pension Adjustments reports for Contributing EmployersProvides reprints for annual tax receipts for OPDC, PSF, T4A & NR4 reprintsAdditional duties upon requestWe are an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, upon request, accommodation will be provided throughout the recruitment, interview and/or assessment process to applicants with disabilities.Job Types: Full-time, PermanentSalary: From $64,824.24 per yearBenefits:Company pensionDental careExtended health careOn-site parkingPaid time offVision careSchedule:8 hour shiftMonday to FridayExperience:Customer service: 2 years (preferred)Language:French (preferred)

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