Mobile Service Technician – Aurora, CO Job Vacancy in Tesla Aurora, CO – Latest Jobs in Aurora, CO

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Company Name : Tesla
Location : Aurora, CO
Position : Mobile Service Technician – Aurora, CO

Job Description : The Role
At Tesla, our Mobile Service Technicians are the backbone of the Service operation, who consistently deliver a revolutionary and exceptional experience to Tesla customers every day out in the field, supporting our mission to accelerate the world’s transition to sustainable energy.
As a Mobile Service Technician, you will be visiting customers out in the field and carrying out a wide range of technical vehicle repairs, as well as focusing on the continuous development of your technical skills. We’ve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service to customers.
To succeed at Tesla, you must be energetic, excellent with customers, highly organized, and smart working. You should have a passion for the brand and the ability to build on your technical skill set and thrive in a team environment.
Responsibilities

Investigate upcoming repair cases, ensuring you fully understand customer concerns and have parts available
Plan routes, prepare parts, load vehicle and drive out to customers to service their vehicles, consistently meeting the daily customer target
Provide excellent mobile service experience, exceed customer expectations by going the extra mile and taking ownership of your customers
Educate the customers on technical information and general usage of the vehicle
Meet the customer and perform basic repairs such as (but not limited to) replacing interior components, general maintenance, charging issues, alert analysis, implement recalls/bulletins, fluid replenishments, door handle maintenance and adjustments, basic diagnostics and body adjustments
Fill out service repair orders in Ranger app/SCA and make payment settlement with customer
Liaise with a mobile service advisor if follow-up with customer is required due to unexpected or unforeseen changes
End your day with driving back to your base and handle MRB by taking it back to parts or have it scrapped
Follow safety instructions and all Tesla specified repair guidelines to the accepted quality levels
Operate a variety of hand, power, and shop tools and maintain tools and equipment
Maintain records of time, expenses and materials
Support other service centers when needed
Work with a collaborative attitude and team spirit with your mobile team to achieve goals
Develop and maintain your own individual development plan, continuously developing your knowledge and skills

Requirements

Technical work experience from automotive industry or a related industry (aeronautics, engines, electrical, marine, aviation, other mechanics or industrial mechanic etc.)
Ideally a minimum 12-18 months of Tesla workshop experience, having good knowledge of all systems and apps
Strong communication skills in English, and a local language, is essential
Ability to engage with customers on a technical level and a strong customer focused mindset
Passion for Tesla and serve as advocate and brand ambassador to our customers
Demonstrate a safety minded attitude and safe work practice
Ability to work independently as part of a bigger team and motivated to work in a high paced, dynamic environment
Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
Be strategic and proactive. You must think and plan ahead
Valid Driver’s license

Compensation and Benefits:
Compensation ($20.88 – $31.32) is based on a variety of factors including but not limited to work experience, skills, certifications, etc.
Along with competitive pay, this position is eligible for benefits including:

As a full-time Tesla employee, you will receive full benefits from day 1 for you and your eligible dependents
Aetna PPO and HSA plans (including infertility and transgender coverage)
2 medical plan choices with $0 paycheck contribution
Vision & dental plans (including orthodontic coverage)
Healthcare and Dependent Care Flexible Spending Accounts
Company Paid HSA Contribution when enrolled in the High Deductible Medical Plan with HSA
Company paid Life, AD&D, short-term and long-term disability
401(k) match, Employee Stock Purchase Plans, and other financial benefits
Employee Assistance Program, Sick and Vacation time (Flex Time for salary positions), and Paid Holidays
Back-up childcare and employee discounts
Voluntary plans such as critical illness, hospital indemnity, accident insurance, and pet insurance
Voluntary Identity Theft and Legal Services plans
Adoption and surrogacy benefits

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