Operations Service Specialist (UN667) Job Vacancy in Black Hills Energy Cañon City, CO 81212 – Latest Jobs in Cañon City, CO 81212

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Company Name : Black Hills Energy
Location : Cañon City, CO 81212
Position : Operations Service Specialist (UN667)

Job Description : Job Specifications
Support the utility operations team with direct support for scheduling, entering customer information, documenting work and providing support for the team.
PAY RANGE: $21.36 – $27.52 per hour (Determined by current Collective Bargaining Agreement)
REPORTING RELATIONSHIP: Customer Service Supervisor
LOCATION: Canon City, Colorado
ESSENTIAL JOB FUNCTIONS:

In coordination with the Utility Construction Planning and Operations departments schedule daily work for service and operational employees and/or crews through scheduling tools.
Monitor scheduling tools and provide support to Operations Supervisors with scheduling employees for PTO, training and appointments.
Provide support for updating schedules on company intranet sites and community emergency plans.
Support meter issue investigations, processing meter changes and equipment orders.
Support service-related work in coordination with the Operations Supervisor.
Assist with expense reporting, processing invoices, submit invoices for 3rd party damage and invoicing technical services.
Assist in tracking contract deposits and refunds for customer construction.
Assist with processing, scanning, filing and maintaining operations related materials and data entry into electronic systems.
Provide support to Supervisor regarding customer matters.
Assist with arranging meetings.

ADDITIONAL RESPONSIBILITIES:

Promote culture of safety, compliance, teamwork and continuous improvement.
Exercise appropriate level of independent judgment on Company proprietary and confidential matters.
Provide support to other areas of the Company as requested or assigned.
Maintain positive working relationships with all Company employees.
Ability to work with confidential customer information and maintain confidentiality

QUALIFICATIONS:

Minimum three (3) years of related experience required.
High school diploma or equivalent required.
Experience in a utility environment preferred.

KNOWLEDGE/SKILLS/ABILITIES:

Requires knowledge of utility rules and regulations as required.
Requires the ability to perform basic mathematic calculations.
Ability to gain knowledge and understanding of electrical transmission and distribution system.
Ability to work effectively in a fast-paced, multi-task environment as a collaborative team member.
Independent, well-organized, self-starter and able to adapt to change.
Ability to develop and implement work processes which contribute to increased efficiencies.
Ability to work independently as well as in a team environment.
Outstanding verbal and written communication skills.
Ability to accurately resolve customer complaints in a diplomatic and professional manner.
Ability to handle and prioritize multiple projects.
Strong interpersonal skills; ability to professionally interface with customers and individuals across the organization.
Excellent organizational skills.
Skilled at data entry including the use of Word, Excel, and other computer programs.
Ability to understand and utilize continuous improvement tools and concepts.

MENTAL/PHYSICAL DESCRIPTIONS AND WORKING CONDITIONS: The mental and physical descriptions are representative of the activities an employee in an office job performs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Mental description: Understand, remember, apply oral and/or written instructions or other information, and communicate routine factual information. Apply common sense in performing job functions, usually within a set of rules or guidelines.
While performing the duties of this job, the employee continuously accesses, inputs, and retrieves electronic information and communicates regarding the information. Employee frequently moves about the office space. Employee may occasionally stoop, kneel, crouch and reach. Employee must be able to operate routine office equipment including computers and similar equipment. Must be able to routinely perform this work for an average of 6-8 hours per day and occasional extended hours as necessary. Must be capable of regular, reliable, and timely attendance.
Specific lifting abilities required by this job include sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or continuously to lift, carry, push, pull or sitting most of the time. Jobs are sedentary if moving about is only occasionally and all other sedentary criteria are met.
Work environment: Routinely perform work indoors in climate-controlled shared work area with moderate noise level. Willing to travel occasionally (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.
This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

About our Company: We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).
Enjoy our Comprehensive Benefits Package! Annual incentive program, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, paid time off, additional Veteran PTO, paid holidays and annual floating holidays, company paid short term and long term disability, paid maternity and paternity benefits, health and wellness program, and competitive medical, dental and vision insurance.
Candidates must successfully pass a pre-employment drug screen and background check.
Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran.

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