Operations Technician Job Vacancy in Comcentric Tempe, AZ – Latest Jobs in Tempe, AZ
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Company Name : Comcentric
Location : Tempe, AZ
Position : Operations Technician
Job Description : Immediate Needs for Operations Technician II in Tempe, AZ
Full-time
6+ month contract
General Summary
Responsible for identifying and resolving customer reported trouble
Provide advance technical support to include remote trouble diagnostics and correction
Updates status to customers on an as required basis
Escalation of customer and network trouble to ensure timely resolution
Actively work with local exchange carriers and CenturyLink internal Operations Centers to ensure current services are active and restored within the Service Level Agreements
Using INTAS, and CLI access this position will isolate layer 1 problems on Broadband and LTE platform(s), to include VPN and MPLS Network.
Detailed understanding of DS0/1 and 3 circuits: point to point, private line, Broadband, LTE, and Ethernet
Actively participates in maintenance bridges/calls to isolate network issues
Responsible for the reporting of database discrepancies and changes
Requirements
3+ year of technical customer call center experience
Associate degree in Engineering, Electronics, Networks or related technical or vocational education or equivalent experience or 5+ years of related work experience
Test knowledge/experience of DS0/DS1 or broadband and LTE circuits
Knowledge of TCP/IP, routing protocols, and IP addressing
Experience with basic commands in Cisco, Juniper, Alcatel routers and or UNIX commands
Cisco and Juniper certifications are a plus.
If qualified, interested, and available please email your resume to shelby.newton@comcentric.com
Shelby Newton Recruiter (303) 476-5925 direct (720) 835-2570 text only
Comcentric Inc. 10463 Park Meadows Drive #208 Lone Tree, CO 80124
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