Order Management Representative Job Vacancy in Trelleborg Sealing Solutions Louisville, CO 80027 – Latest Jobs in Louisville, CO 80027

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Company Name : Trelleborg Sealing Solutions
Location : Louisville, CO 80027
Position : Order Management Representative

Job Description : The Order Management Representative is responsible for managing sales orders and communications. This position will respond to customer inquiries and make sure any problems are quickly resolved. This role is the first point of contact for customers at TSS Denver and must be able to represent them effectively while maintaining the integrity and reliability of TSS for the customer.
Essential Duties & Responsibilities
· Coordinates the scheduling of products with external customers to meet requests; requires communication and planning via phone, email and fax with the customer.
· Enters order information into the ERP/JDE system; requires verifying pricing, part number, quantity, lead time, quality documentation and requirements and then prints and distributes the production notification accordingly; updates the order in JDE as needed. Must be able to read and understand a purchase order.
· Oversees the customer email folders for inquiry, priority and emergency requests; requires responding accordingly to emergency requests within four hours of receipt and priority and inquiry needs within one business day.
· Works with intercompany contacts at Customer Solution Centers (CSC) and other plant locations to coordinate appropriate delivery schedules that will meet customer requests.
· Distributes early warning report as needed to appropriate individuals for communicating late deliveries and confirming new anticipated delivery dates.
· Oversees customer issues and complaints – escalates issues to manager when necessary.
· Coordinates and issues RMA’s (return material authorization) with external customers. Work with Quality after evaluation of returned parts to determine return of the product or manufacture replacement. Update order in JDE as required.
· Assists with credit hold issues as needed; includes working with the customer and Controller to resolve concerns and complaints.
· Delivers customer service in all interactions and communications with internal and external customers, Customer Solution Center and other plant facilities.
· Supports and enhances the facility’s reputation by accurately and consistently providing answers to order issues that arise.
· Manages hard copy files for open orders. Prepares closed order files for scanning and transfer into Qualtrax.
· Applies company guidelines and procedures consistently as they relate to customer service.
· Demonstrates understanding, support and consistent application of our Vision, Mission and Core Values.
· Other duties as assigned.
Education and Experience
This position requires a High School Diploma or GED equivalent. This position should have 2-4 years previous experience with customer service and order management in a manufacturing environment and previous experience working with an ERP system; JDE experience preferred. Experience with 5S and Lean Manufacturing a plus.
Knowledge, Skills, and Abilities
· Must have the ability to multitask in a fast-paced environment.
· Must have advance customer service skills and ability to provide the highest level of customer service in all situations.
· Excellent interpersonal skills and ability to communicate with all levels of the organization both written and verbal.
· Ability to work in a team environment.
· Ability to remain calm when escalated customer issues arise.
· Must have a high level of attention to detail and excellent problem-solving skills.
· Should have ERP experience and an understanding of how an ERP system works.
· Must be proficient with Microsoft Office, specifically Word and Excel.
· Knowledge of materials and material requirements as they relate to customer orders.
· Must have knowledge of purchase order requirements.
Work Environment/Physical Demands/Equipment Used
This position is located in the administrative offices of a manufacturing facility which requires prolonged sitting, standing, and walking. Requires manual dexterity for typing and considerable time at a computer. This position will spend about 15% of their time on the production floor where heavy machinery is present and loud sounds exist.
Job Type: Full-time
Pay: $23.00 – $25.00 per hour
Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance

Schedule:

8 hour shift
Monday to Friday

Education:

High school or equivalent (Required)

Experience:

Microsoft Excel: 2 years (Preferred)

Work Location: One location

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