Part Time Small Business Contact Centre Representative (Remote/Hybrid) Job Vacancy in TD Bank Markham, ON – Latest Jobs in Markham, ON

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Company Name : TD Bank
Location : Markham, ON
Position : Part Time Small Business Contact Centre Representative (Remote/Hybrid)

Job Description : TD Description
Tell us your story. Don’t go unnoticed. Explain why you’re a winning candidate. Think “TD” if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.
Stay current and competitive. Carve out a career for yourself. Grow with us.
Department Overview
Every single day is an adventure! Within TD’s Contact Center, you’ll find a community of colleagues helping TD’s 25+ million customers to achieve their life goals.
Your role within the Contact Center is essential to TD’s success, as our customers are at the center of everything we do. You’ll support customers and internal/external partners with a variety of financial services through inbound and outbound calls, and digital channels.
Grow, learn and lead; beyond your day-to-day work, you’ll be supported with professional development and encouraged to build an exciting career at TD. You’ll help deliver a legendary experience to our business, our customers’ lives and our communities.
Job Description
It starts when you pick up the phone or log in online. With each conversation, you’ll be playing one of the most important roles supporting our customers’ happiness with the bank. Every day, you will:
Provide customers with the best solutions and offer advanced guidance and expertise on how TD’s digital assets can help them to meet their financial needs now and in the future.
Deliver outstanding service and/or sales support with moderately complex transactions related to financial products and services with the aim to provide complete and correct solutions the first time.
Play a key role in addressing concerns and providing subject matter guidance to customers and/or partners; and be accountable for problem solving and/or raising matters to the appropriate people.
Work towards achieving set goals while being an ambassador for innovation by offering legendary experiences and trusted advice.
Gather and analyze data to identify and help solve complex problems; use sound understanding of process/policy risk when recommending exceptions outside general guidelines
Work effectively as a team, use and learn from each other’s knowledge and support your co-workers to resolve customer issues.
Bring your whole self to work and have fun! This is your chance to define every new day, embrace the adventure and make a meaningful contribution that helps to deliver results and accomplish great things for your career and the customers of TD! Most importantly, you’ll be our voice at TD. Every phone call you answer, every message you send is your chance to shine!
Job Requirements
High school diploma and one (1) or more years of relevant experience
Advanced skills and expertise in a variety of advice and service related activities to provide customers / partners with advice on transactions, activities and product features
Sound communication skills to communicate unusual and/or complex content in a clear manner
Possess computer & multi-tasking skills
Thrive in a dynamic and time-sensitive environment
Advanced knowledge of our business and understand the functions of our various business areas
Passionate and engaging individual with a desire to consistently and compassionately deliver superior customer experience
Additional Information
Start Date: May 9th, 2022 (1st day of training)

MANDATORY FULL TIME PAID TRAINING 3:00pm to 11:00pm Mon-Fri for up to 90 days (remote) until further notice. Except day 1 would require to come on site at 3500 Steeles Ave E in Markham. 37.5 hours per week. After training will be scheduled part time.

Must be in the footprint of the contact center 3500 Steeles Ave E in Markham

Part Time fully flexible to work within the hours of operation of the business Monday-Sunday 7:00am to 12:00am (midnight). Minimum guaranteed 22.5 hours and could be scheduled up to 37.5 hours based on business needs. Schedule is provided 4 weeks in advance. Students must be able to commit to 90 days full time training 37.5 hours per week.

Should we proceed with your application, you will receive an email to complete 3 on line assessments, 1st the step of our recruitment process. We ask that you complete within 24-48 hours upon receiving them.

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Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Job Family
Contact Centre
Job Category – Primary
Call Center
Job Category(s)
Call Center
Hours
22.5
Hours/Availability Detail
7:00am to 12:00am midnight Mon-Sun
Business Line
Corporate
Time Type
Part Time
Employment Type
Regular
Country
Canada
**Province/State (Primary)
Ontario
City (Primary)
Markham
Work Location
3500 Steeles Avenue East Building 1
Job Expires
25-Mar-2022

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