Patient Care Coordinator – Remote Job Vacancy in UnitedHealth Group Phoenix, AZ 85070 – Latest Jobs in Phoenix, AZ 85070
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Company Name : UnitedHealth Group
Location : Phoenix, AZ 85070
Position : Patient Care Coordinator – Remote
Job Description : You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life’s best work.SM
Employees in this position will work as an extension of medical practices by making appointments, addressing general inquiries, and making referrals.
The ideal candidate for this role is one who enjoys continually adapting to a fast-paced, team-oriented, and goal driven work environment. You must be a strong communicator, respectful and professional in your consumer-facing demeanor, and be an attentive listener in order to resolve consumer issues effectively and efficiently.
Excellent communication and organizational skills are essential in order to successfully communicate with a diverse consumer population and team. You will be required to handle multiple tasks while demonstrating independent thinking and problem-solving skills.
All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
Answer inbound calls from patients and providers regarding appointments and general inquiries
Refer calls to nurse triage team according to protocols
Track appointments and document information completely, timely, and accurately
Make outbound calls to remind patients of appointments or to coordinate resolution of care opportunities with patients, providers, and pharmacies.
Demonstrate sensitivity to issues and show proactive behavior in addressing customer needs
Escalate transactions when defined by protocols.
Demonstrate active listening and empathy in all interactions.
Demonstrate effective communication through proper tone, pace, volume, grammar, and pronunciation.
Demonstrate courtesy in each interaction
Control the interaction to ensure each of the consumer’s inquiry is handled completely and efficiently.
Meets key performance goals established including quality and attendance.
Maintain confidentiality and adhere to HIPAA requirements.
Other duties, as assigned.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High school diploma (or higher) or equivalent experience.
Preferred Qualifications:
EPIC experience
Familiarity with medical terminology
Telecommuting Requirements:
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.
Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military
Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet
Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people’s lives. This is where it’s happening. This is where you’ll help solve the problems that have never been solved. We’re freeing information so it can be used safely and securely wherever it’s needed. We’re creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.SM
Colorado, Connecticut or Nevada Residents Only:The salary range for Colorado residents is $15.00 – $25.19. The salary range for Connecticut / Nevada residents is $15.77 – $27.79. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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