Patient Support Program Manager – Canada Job Vacancy in Leo Pharma Toronto, ON – Latest Jobs in Toronto, ON

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Company Name : Leo Pharma
Location : Toronto, ON
Position : Patient Support Program Manager – Canada

Job Description : Company Description
LEO Pharma has set the very ambitious goal to become the world’s preferred dermatology care partner. To fulfil this vision, we are transforming our organization across products, systems, processes and tools – in short everything is in play in an increasingly more complex and global setting. That is why we need you and all of your combined experience within HR Administration, Business Partnering, and change management. You can look forward to a role with big impact and influence as your personal efforts will support the direction on how LEO Pharma succeed with the 2030 strategy.
LEO Pharma Canada
LEO Pharma Canada has an amazing family culture with approximately 100 employees (Topical Dermatology, Bio-Dermatology and Thrombosis) across Canada who are all dedicated to Pioneering new ways of medicine in order for people living with skin conditions and thrombosis to live healthier and more comfortable lives; while ensuring LEO Pharma is a sustainable business. Our head office employees work in a flexible hybrid arrangement, where we come into our open and collaborative head office space (currently in Thornhill, ON but moving in February 2022 10 minutes south to North York, ON). Many of our colleagues are field based and work in various Provinces across the wide Canadian geography.
Putting the patients at the forefront of our business, LEO Pharma understands that all patients are unique and have different needs. That is why LEO Pharma is proudly an Equal Opportunity Employer that supports Diversity and Inclusion in our workforce and culture.

Job Description
This role will lead the development of patient support strategy, program design and daily operations of PSP vendor and associated service providers.

Main responsibilities will be:
Contribute to development of LEO patient access strategy, identification of PSP partner, and construction of a best-in-class patient support program.
Daily oversight and management of the PSP by monitoring program goals and key performance indicators.
Ensure PSP performance is communicated to key stakeholders by implementing performance dashboard and improvement plans as needed.
Lead continuous improvement initiatives that will drive program enhancements to optimize patient access to therapies.
Attend commercial and other relevant business-related meetings.
Build and develop productive working relationships with external service providers and internal cross-functional stakeholders, such as PSP vendors, specialty pharmacies and internal commercial operations, medical and access teams.
Ensure effective and compliant implementation of Patient Financial Assistance programs and other service offerings as required.
Complete all company-based and job-related training as assigned by LEO Pharma within the required timeline.
Pharmacovigilance & compliance with Adverse Events
Recognize that PV cases may come to your knowledge in this role and fulfil the responsibility to forward any adverse event and patient safety cases to the local Pharmacovigilance department in accordance with company policies.
Key working relationships
Work with cross functional partners (Brand Management, Global/local Patient Access, Sales Operations, HEOR, Field Sales, Medical, Analytics and other key internal stakeholders) to develop comprehensive PSP payer strategies and tactics that align to the marketing objectives.
Direct interface with co-pay card program and other patient assistance program vendors as needed.

Qualifications

Bachelor’s Degree required.
Minimum 5 years of working in the pharma/biotech space, with at least 3+ years leading in patient support programs required.
Demonstrated experience developing and managing manufacturer PSP operations or specialty drug patient programs.
Strong track record of cross-functional leadership.
Understanding of the dermatology market and the specific access support needs for patients with biologics and rare diseases.
In depth knowledge of pharmaceutical manufacturer compliance, patient confidentiality product reimbursement and product access requirements.
Knowledge of regulations and laws governing the protection of patient identifying information.
Proven track record developing and delivering patient support and reimbursement solutions in a high impact and cost-effective way.
Strategic thinker with strong analytical skills and a careful attention to detail.
Must be a true team player and work collaboratively with key internal stakeholders within both LEO Canada and LEO Global.
Proactive, results oriented, self-starter with a solution-oriented mind set
Must adhere to LEO Pharma’s core values, policies, procedures and business ethics.
Must be able to perform all essential functions of the position, with or without reasonable accommodation.
Behavioural Competencies
Stakeholder focus
Drive for result
Strategic Mindset
Situational Adaptability
Manages Ambiguity
Being Resilient
Manages Complexity
Additional Information
Please note that we review applications and conduct interviews on an ongoing basis.

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