Promotions Job Vacancy in Century Casinos Inc Central City, CO 80427 – Latest Jobs in Central City, CO 80427

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Company Name : Century Casinos Inc
Location : Central City, CO 80427
Position : Promotions

Job Description : Hourly wage displayed includes regular hourly rate + $3-$5/ hour average in guaranteed tip pool.

Customer Service Promotions Representative (CSR) Job Description

JOB TITLE: CSR – Promotions
REVISION DATE: November 26, 2021
EFFECTIVE DATE: November 26, 2021
FLSA: Non-Exempt
DEPARTMENT: Marketing-Player’s club
LOCATION: Central City
WAGE: Hourly+Tips

REPORTS TO: Executive Casino Host/Player Development Manager

SUMMARY:
Provide information to guests about the benefits of being a players club member including promotions, food specials, Insta-Play, new sign up benefits, mail coupons and offers, property amenities/hours of outlets and all other casino offerings. Processes players club transactions and acts as the initial point of contact for all existing, new and react players club members and hotel guests. Performs players club/hotel duties ensuring correct and complete documentation based on current ICMP’s and gaming regulations. Upholds the highest commitment to customer service. Assists internal guests with questions regarding the club and hotel.

ESSENTIAL RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO:

Exceptional oral communication, guest service and organizational skills are a must.
Enroll and create new member accounts accurately and update existing accounts as needed.
Reprint cards as needed by guests on correct card stock based on tier.
Explain how to use a players card and all associated benefits to being a players club member.

Information is repeated frequently and information must be delivered accurately and courteously at all interactions.

Answer telephone calls and set up hotel reservations, answer questions and transfer calls to

applicable departments. Check voicemail multiple times per day and ensure phone lines are forwarded at club closing and removed from forwarding at club opening daily.

Complete hotel check-in/check-outs daily and provide detailed information to guests on

property offerings as well as hotel policies, protocol for needs during their stay and regulations.

Check ID’s and wristband guests where applicable to ensure no on under 21 is in the casino.
Check memo clipboard daily and ensure awareness of all club policies and procedures.
Professional interaction with internal guests from all departments and other duties as assigned.
Set up, tear down and completion of all promotional drawings to include BINGO, special events/VIP events, weekend/core promotions and grand finale drawings.
Comfortable with public speaking, maintaining upbeat, professional and exciting tones of voice and event anticipation via casino-wide PA system.
Attendance: Regular and reliable attendance; reports to work as scheduled, on time, and ready to work.

SUPERVISORY RESPONSIBILITIES
None

SIGNATORY ABILITY
Employee bus ticket sales, hotel documentation, promotional W-9’s as needed for promotional winners, promotional logs/paperwork, jackpot verification as needed.

QUALIFICATION,/LICENSES REQUIREMENTS:
Ability to acquire and maintain a Colorado Support Gaming License.

EDUCATION & EXPERIENCE:
High School diploma required or GED equivalent. 1 year guest service experience in gaming preferred

LANGUAGE SKILLS:
Ability to read and interpret all types of documents in English.

MATHEMATICAL/REASONING SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to apply concepts of basic algebra and geometry. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS:
Must be able lift 30 pounds, bend, stoop, reach, manipulate keys, and discern colors.

WORK ENVIRONMENT:
The casino environment is often loud with many distractions.

PHYSICAL DEMANDS and WORK ENVIRONMENT:
The physical demands and work environment described here are representative of those that must be met by an employee to perform the essential functions of this job successfully: The employee is regularly required to stand; walk; sit; use hands to grasp or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually loud.

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