[Remote] Client Services Liaison (SaaS support) Job Vacancy in #twiceasnice Recruiting United States – Latest Jobs in United States
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Company Name : #twiceasnice Recruiting
Location : United States
Position : [Remote] Client Services Liaison (SaaS support)
Job Description : [Remote] Client Services Liaison (SaaS support)Location: United StatesSalary: $55,000-$65,000 + BenefitsBenefits: Medical, Vision, 401k with Match, PTO, Holidays, Internet AllowanceJob Type: Full-Time Start Date: ASAPTravel: less than 10%Sponsorship is not available
[Remote] Client Services Liaison (Software Solutions) Description
Our client, who provides software and service solutions to the life sciences industry, is looking for a fully remote Client Services Liaison to add to their team in the United States. You will be responsible for documenting and facilitating fulfillment of customer requests, conducting training for customers and end-users of the system, and troubleshooting any technical issues with support from internal SMEs. Our client is looking for an individual with 5+ years of experience in customer service, preferably in software services or another technical field. Ideal candidates will also have been successful with remote work and prefer a fast-paced environment. If you get excited about building relationships with customers and helping them find innovative solutions to their needs, this is a great opportunity to join a company leading their field.
[Remote] Client Services Liaison (Software Solutions) Responsibilities
Facilitate the completion of client and end-user requests submitted via email or phone
Define and communicate customer requirements
Conduct and facilitate client and end-user training
Develop training materials for in-person or virtual learning sessions
Maintain excellent working knowledge of all systems and services
Coordinate technical troubleshooting and resolution with internal subject-matter experts
Maintain strict confidentiality regarding a customer’s products, data, and business
[Remote] Client Services Liaison (Software Solutions) Qualifications
Bachelor’s Degree required
5+ years of experience in customer service required
Experience in software services or another technical industry required
Fluency in English required; bilingual or multilingual fluency a plus
About #twiceasnice Recruiting
Across industries, roles, and North America, we help clients quickly attract top talent with custom-built searches. With the lowest fee in the industry, the longest guarantee, and commission-free senior recruiters – we align our interests with the long-term success of every placement.
Need recruiting help? www.twonice.com
Job Type: Full-time
Pay: $55,000.00 – $65,000.00 per year
Benefits:
401(k) matching
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Application Question(s):
Do you speak any language other than English fluently?
Education:
Bachelor’s (Required)
Experience:
customer service: 5 years (Required)
Work Location: Multiple Locations
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