Remote Customer Service Representative Virtual Hiring Event Job Vacancy in Liberty Mutual Denver, CO 80237 – Latest Jobs in Denver, CO 80237

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Company Name : Liberty Mutual
Location : Denver, CO 80237
Position : Remote Customer Service Representative Virtual Hiring Event

Job Description : We are currently hiring for start dates in early May 2022.
Our Common Purpose is the guiding principle that exemplifies the way we behave at Liberty Mutual Insurance. It supports us and keeps us on track as we strive to achieve our business goals. It defines how we interact with our customers, agents, and each other to deliver the kind of exceptional customer experience that differentiates us from our competitors. We achieve our Common Purpose by demonstrating our Quality Standards of behaving with integrity, delivering expertise, showing care and compassion, and making things easy.
The Gold Service program contributes to Safeco’s position as a leader in the independent agency channel. Through Gold, we provide industry leading expertise to help our independent agents grow and care for their customers 24 hours a day/7 days a week/365 days a year. Our support not only improves customer experiences, but also allows agents to focus on other areas of their business, like promoting quality growth for Safeco.
At the heart of growing our program is you – our valued employee!
Our hours of operation are from Sunday through Saturday, 7:00am-12:15am PST. We support our customers 24 hours a day/7 days a week/365 days a year so our customer service representatives need to be flexible to work within the hours of operation, plus weekends and holidays.
Through our company paid 10 week training program, you will learn about insurance policies, regulations, servicing, and what it takes to demonstrate our Quality Standards and Common Purpose, delighting our customers and agents every step of the way. Training hours are from 8:00am-4:30 pm, Monday through Friday. .

The following states/districts are excluded from eligibility at this time: Alaska, Arizona, California, Hawaii, Illinois, Kentucky, Montana, New York.

Responsibilities:

Helps customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment. This is done by identifying and providing services and solutions to their questions regarding renewals, coverage, eligibility, billing, and policy changes.
Delivers expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth and retention of business.
Provides counsel, guidance and suggestions to our customers to adequately cover and protect what they value most. This is done by using upselling and cross-selling sales skills to educate customers and agents on new and existing insurance products & services.
Upholds our customer care standards by achieving individual goals on call quality, handle time, lead transfer ratio, adherence, first call resolution, and reliability.
Maintains and tracks accurate data in various computer systems.

Technical requirements

After signing up, you will be sent an email with instructions on how to connect. Please be prepared to join the virtual interview from a quiet place using a desktop or mobile device with a working speaker, microphone, and camera. Check to see if your network connection can support an online session. A plugged in ethernet cable or a strong WiFi network signal will help avoid time delays during your conversation.

What to prepare

Please upload your resume to your Indeed profile prior to the interview

Preferred dress code
Business casual (dress pants/skirt, button down/blouse, optional tie)
About Liberty Mutual

Identify & Values

At Liberty Mutual, we pride ourselves on being a purpose-driven organization that helps our customers and employees embrace today and confidently pursue tomorrow. How do we do this? By doing our best to be open and keep it simple, while remaining committed to putting people first, acting responsibly, and making things better. As a Liberty Mutual employee, you’d be part of a global organization that’s playing an important role in bringing security to individuals, families and businesses around the world.

Giving back

Philanthropy is not something we do. It’s who we are. Giving back to our communities is an essential part of who we are at Liberty Mutual — a natural extension of our Identity and Values.
Our mission to help people embrace today and confidently pursue tomorrow extends to our philanthropic efforts. Driven by the passion and generosity of our employees, we consistently invest in community initiatives dedicated to empowering individuals who are experiencing homelessness, advancing access for people with disabilities and expanding educational opportunities for underserved students.

DEI

Diversity is about all of us. And engaging with all people and possibilities is key to our success. As an organization, we value the differences of our employees and take pride in our diverse and inclusive (D&I) workplace.

Sustainability

We’re passionate about being a force for social and environmental good and upholding the highest standards of governance. For example, in the last five years, we’ve invested more than half a billion dollars in renewable energy—including solar, wind, hydroelectric and gas-fired generation.
Liberty Mutual is addressing and making progress on the important issues impacting our environment and society.

Growth and development

“Continued growth leads to continued success” isn’t just something we say—it’s how we cultivate an environment of constant learning and progress. From ongoing coaching to paid training, you’ll have access to the resources you need to pursue a meaningful career and help others do the same.

What is a virtual interview?
Virtual interviews help employers connect with job seekers when they are not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video or phone) to see if you meet the requirements for the job.

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