Reservations Analyst Job Vacancy in East West Avon, CO – Latest Jobs in Avon, CO
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Company Name : East West
Location : Avon, CO
Position : Reservations Analyst
Job Description : Description
Join our Reservations Team at East West Hospitality!
We are looking for a Reservations Analyst with excellent guest service skills, attention to detail, and a great team player. Do you create check lists and feel amazing when they are completed? Do you love an empty email inbox? Do you review your grocery store receipt for mistakes? Do you make major life choices with the help of Excel? If so, you might be our perfect candidate!
Duties Include:
Provide operational support for the reservations team
Manage central email inboxes for the reservations department including responding to inquiries, forwarding to the appropriate staff, or filing for reference
Respond to guest inquires on third party listing sites and provide confirmations
Post payments from third party listing sites
Approve commissions and invoices from third party listing sites
Contact guests who recently booked online to confirm policies and answer questions
Contact guests about delinquent payments
Audit, identify and troubleshoot issue with internal and third-party reservation systems to ensure proper pricing and guest satisfaction
Assist marketing and revenue management to improve rental descriptions, photos, and supporting materials
Provide overflow call center support when necessary
Manage long term lease agreements
Provide reservations reporting including KPIs and other reports as needed
Location: East West Hospitality Shared Services Office in Avon, CO. Can potentially work remotely, but must be based within 120 miles of Avon, CO.
Start Date: ASAP
Employment Status: Full Time, Year Round
Pay Rate: $28.85 / hour
Schedule: Generally 8am-5pm. Weekend coverage will be required.
Minimum Requirements
One year of reservations/front desk hotel or property management experience required
Must have a professional appearance and demeanor, strong attention to detail
Able to work well with others, self-motivated, and reliable
Ability to be organized and know how to prioritize
Ability to read, write, and comprehend complex communications in English.
Ability to read, write, and verbally communicate professionally in English
Spanish language and communication skill a plus, but not required
Must possess a basic knowledge in the use of computers, copiers, faxes, internet and printers
Computer Operations: Should possess knowledge of Reservations software (IQware a plus), MS Word, Excel and Outlook. Ability to learn other software systems including online wholesale extranets and accounting systems.
Ability to calculate figures and amounts such as discounts, interest, commissions.
Must be fully vaccinated against the COVID-19 virus and provide evidence of full vaccination status to East West.
Benefits & Perks:
Health Insurance – Choose from three plans!
Dental, Vision, & Accident Insurance
Life Insurance
Ski Pass or Equivalent Bonus
Marriott Hotel Discounts Worldwide
401(K) Plan with Employer Match
Paid Time Off & Paid Sick Time
Career Development Trainings
Discounted Gym Membership at The Athletic Club Westin
Discounts at Eye Pieces & Venture Sports
Corporate Discounts with Perk Spot
Sabbatical Program
$500 Referral Program
Employee Assistance Program
Why East West:
At East West our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve.
Our mission is to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong. That starts by living true to our core value, Embracing Diversity. These principles are always top of mind and are never in question.
WE BELIEVE
We believe racism, discrimination and acts of violence are intolerable.
We believe that being unique is powerful.
We believe inclusion and diversity are integral ingredients to progress.
WE WILL
We will actively pursue diversity and inclusion.
We will commit resources to new and existing initiatives.
We will listen and create opportunities for all voices to be heard to inspire positive change.
We hope you’ll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture.
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