Resource Specialist Job Vacancy in Kids Help Phone Toronto, ON – Latest Jobs in Toronto, ON

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Company Name : Kids Help Phone
Location : Toronto, ON
Position : Resource Specialist

Job Description : Position OverviewOrganization: Kids Help PhoneTitle: English Resource SpecialistPosition: Full Time, PermanentReports to: Information & Referral Program LeadLocation: Toronto, ON ; Montreal, QC; or Remote (temporarily remote due to Covid-19)Salary: $ 45,084 – $47,381Is this you?Are you motivated by the opportunity to positively impact mental health for young people in Canada? Would you be passionate about helping young people deal with the challenges of growing up in today’s complex, ever-changing, technologically driven world?Kids Help Phone is on a transformational journey, one that will change the landscape of youth mental health in Canada. We cannot do it without a team who are willing to be game changers and help fuel that journey. We need team members that are passionate about making a real difference in young people’s lives. It will take courage. It will take resilience.Does this sound like you? If so, then keep reading…The organizationKids Help Phone is Canada’s only 24/7, nationally available e-mental health solution for young people. Offering free, confidential services in both English and French via phone, text and online chat, Kids Help Phone has been at the forefront of youth mental healthcare for over 30 years.In 2020, Kids Help Phone had over 4.6 million connections with young people from every part of Canada – a 137% increase over 2019 – as COVID-19 exacerbated the country’s pre-existing youth mental health crisis. Since the start of the pandemic, Kids Help Phone has engaged in over nine million interactions with youth from coast to coast to coast.As a technology-enabled, data-driven e-mental health solution, Kids Help Phone is dedicated to creating social change through unprecedented access to support for young people in every part of Canada while setting a new global standard for best practice in e-mental healthcare. Guided by a deep commitment to the potential of innovation and technology to change and save lives, our mission is simple: no young person in Canada will ever be alone in their time of need, because Kids Help Phone is here.The positionReporting to the Information and Referral team lead, the Resource Specialist supports young people and front line staff by curating and validating records of community based resources found on Kids Help Phone’s community resource database : Resources Around Me. This curated resource database provides young people with trusted referrals to resources such as shelters, emergency crisis supports, etc. The successful candidate will use information management standards and best practices to support the development and maintenance of Canada’s largest youth mental health resource database. The Resource Specialist supports the needs of the Information and Referral team by ensuring the accuracy and integrity of the data.Resource specialists also support the boarder organization through research and resource dissemination related to their portfolio and contribute to project and programs within Kids Help Phone’s evolving services to youth from coast to coast to coast.What you’ll doMaintain Community Resource Database RecordsResearch, identify and input community based programs from across Canada into the Community Resource Database.Create, enter and update database records according to recognized Information and Referral Standards, AIRS/211 LA County Taxonomy Indexing, and Internal PoliciesParticipates in a variety of solicitation methods and processes, including but not limited to telephone, email, and outreach to confirm the accuracy and completeness of record information.Develop work aids to support the use of the Community Resource Database for internal and external stakeholdersProvides high-quality, timely, efficient and effective services, including entering and reporting data, and carrying out document and records managementAssist in the development of Information and Referral policies and procedures to reduce barriers to access and increase support available to equity deserving populationsOther responsibilities as required to support the work plans of Indigenous Initiatives and Equity Programs, Clinical Practice Specialists and larger organizationDepartment ValuesWe are, and believe in being: courageous, collaborative, innovative, resilient and trustworthyWe are willing and wanting to support IDEA (Inclusion, Diversity, Equity and Accessibility) within assigned work, learning opportunities and department initiatives.We confront systemic racism and bias within our standards and procedures to support equity-deserving communities to access mental health support that meets young people’s unique needs.What you will needSkill RequirementsAttention to detail and accuracyAbility to perform repetitive tasks with a high degree of accuracyComfortable working independently with minimal supervisionDiligent job ethic, information oriented, and self-motivated.Strong research, time management, and organizational skillsStrong interpersonal and communication skills with internal and external stakeholdersAbility to work within a standardized environmentAdvanced computer skills (ie. Microsoft Office, Excel)Develops professional relationships based on respect, kindness and collaborationActs in a professional manner that inspires trustEducation and KnowledgeHigh School Diploma or GED required;Post-Secondary education in library science or a relevant field an assetEnglish proficiency is essential, French proficiency is an assetThis is an entry-level position and no experience is required. The successful candidate will receive training on resource management as part of the onboarding with our organization.And finally…Are you are inspired by helping to meet the quickly evolving needs of young people in Canada today and are ready to contribute to a dynamic organization dedicated to improving their mental health and well-being?History in the making!Does this sound like a journey you want to be a part of?Join us!Visit https://workforcenow.adp.com/jobs/apply/posting.html?client=KIDSHELP&lang=en_CAOpen the posting and click the “Apply” button in the top right corner of the page. Please attach a single file with your resume and cover letter titled: *lastname_firstname_Resource_Specailist*For more information about Kids Help Phone, please visit our website at https://kidshelpphone.ca/Kids Help Phone is an accredited member of the Imagine Canada Standards Program.Kids Help Phone is an equal opportunity employer, values diversity of people and communities, and is committed to excellence and inclusion in our organization. We welcome applications from visible minority group members, women, Indigenous persons, and persons with disabilities, members of sexual minority groups, and others who respect and reflect the diversity of service users.Kids Help Phone is committed to providing barrier-free environment and accommodation in accordance with the Accessibility of Ontarians with Disabilities Act (AODA). If contacted for an employment opportunity, please advise Human Resources person if you require accommodation at any stage of the recruitment process.As a condition of employment, all external hires will be required to submit proof of COVID-19 vaccination or documentation unless a valid accommodation under the Ontario Human Rights Code exists. All internal candidates must be in compliance with Kids Help Phone’s COVID-19 Vaccination Policy.Job Types: Full-time, PermanentSalary: $45,084.00-$47,381.00 per yearBenefits:Dental careEmployee assistance programExtended health carePaid time offRRSP matchWellness programWork from homeSchedule:Day shiftEducation:DCS / DEC (preferred)Application deadline: 2022-03-17

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