Ribo Insurance Assistant Job Vacancy in Surex Toronto, ON – Latest Jobs in Toronto, ON

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Company Name : Surex
Location : Toronto, ON
Position : Ribo Insurance Assistant

Job Description : Founded in 2012, Surex is Canada’s fastest growing online Insurance Marketplace™. Surex’s growth has been awarded by the Fintech Business of the Year Awards, Canadian Business’ Growth 500 3 years in a row, and the Globe & Mail’s Top Growing Companies as a leading Canadian insurtech company in the insurance brokerage space. Recently we were acknowledged for “Top Insurance Workplace” from Insurance Business Canada and 50 Top Workplaces by Silicon Review in 2019 & 2020. And we are just getting started! At Surex, our mission is to give security, transparency, and comfort to Canadians. Currently we have 60,000+ policy holders across 9 Provinces and Territories. We are investing in increasing our capacity to scale and have coals of reaching 500,000+ customers. We are a people first company that strives to create the best experience for our employees by creating an inclusive, collaborative, challenging environment to learn and problem solve on a daily basis.

Founded in 2012, Surex is Canada’s fastest growing online Insurance Marketplace™. Surex’s growth has been awarded by the Fintech Business of the Year Awards, Canadian Business’ Growth 500 3 years in a row, and the Globe & Mail’s Top Growing Companies as a leading Canadian insurtech company in the insurance brokerage space. Recently we were acknowledged for “Top Insurance Workplace” from Insurance Business Canada and 50 Top Workplaces by Silicon Review in 2019 & 2020. And we are just getting started!

At Surex, our mission is to give security, transparency, and comfort to Canadians. Currently we have 60,000+ policy holders across 9 Provinces and Territories. We are investing in increasing our capacity to scale and have coals of reaching 500,000+ customers.

We are a people first company that strives to create the best experience for our employees by creating an inclusive, collaborative, challenging environment to learn and problem solve on a daily basis.

We are currently looking for a highly motivated and committed Licensed -Customer Service Representative (CSR) to join Surex’s Burlington, Ontario office.

About the role:
Reporting to the CSR- Manager, the primary goal of the Licensed- CSR is to support our advisors and clients. Through building rapport and establishing trust you will assess clients existing policies to help find solutions for their changing insurance needs. Your prior customer service and insurance experience will be key in Surex’s continued growth. Thorough training will be provided to help set you up for success and provide opportunity to advance and grow within the company.

Responsibilities & Duties:

Respond to all online inquiries from advisors and clients
Answer inbound calls from advisors and clients as well as make outbound calls regarding online inquiries
Assess clients needs and provide accurate insurance advice to cater to client’s satisfaction
Complete tasks efficiently and with a sense of urgency and accuracy meeting Surex’s service level agreements
Maintain a working knowledge of Surex carrier portals and policy management systems
Processing various policy changes in PowerBroker (CRM), Zendesk & all company portals Surex represents with an in depth understanding of our Broker Management System
Prompt response time when modifying, and adding further coverage to clients existing policies
Participation in daily stand-up meetings and weekly support services meetings
Participation in training and development programs
Work with other team members and customers to better understand current processes to detail suggestions, efficiencies, or improvements

Qualifications & Skills:

RIBO Level 1 or 2 licensed
1-3 years of customer service experience or equivalent
1 year of working experience with PowerBroker (CRM)
1 year of working experience with Zendesk
Motivated with a dedicated work ethic and a positive outlook
Ability to multi-task and prioritize in a fast-paced work environment
Results driven, strong initiative to achieve individual and team goals
Ability to adapt to and embrace change and technology solutions
High customer service standards (Prompt, responsible, reliable, courteous, friendly)

What we have to offer:

Competitive Salary
Paid Vacation & Flex Days
Group Benefits
Secure Future in the Digital Space
Room to Advance your career
Work from Home Options*

Surex is dedicated to a policy of nondiscrimination on any basis including race, color, creed, religion, national/ethnic origin, sex, age, family status, or sexual orientation. We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment opportunities. If you require accommodation at any stage of our recruitment and selection process, please contact us at 1-855-242-6612.

Please note that all applicants must be legally eligible to work in Canada and must be willing to consent to a background check.

We thank all candidates for their interest. However, only those selected for an interview will be contacted.

To learn more about Surex.com, please visit our website at www.surex.com.

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