Scheduler (Healthcare) Job Vacancy in Choice Homecare Ottawa, ON – Latest Jobs in Ottawa, ON

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Company Name : Choice Homecare
Location : Ottawa, ON
Position : Scheduler (Healthcare)

Job Description : Position: Scheduler
Location: Ottawa (This position is non-remote)

Do you enjoy making a difference working in a respectful and supportive environment?

If you desire to be a valued team member and not just a number, read on.

The Choice Homecare Team has served Ottawa region families since 2011 with 5-Star Google ratings from families and caregivers. We provide a respectful and supportive work environment with opportunities for growth as a part of a competent and dependable team who work hard to bring excellent and reliable homecare for our clients.

We seek one or more Home and Community Care Schedulers to support expected growth in serving our clients. As a team, we build therapeutic relationships with our clients and make a difference in the lives of people who need care.

If being a team member in a respectful and supportive team to serve others is important to you, we want to meet you!

Choice Homecare offers:

A mutually encouraging and caring work environment
Paid personal and sick leave
Extensive 1:1 training
RRSP contribution matching program
Competitive compensations
Laptop and supportive devices
Professional development opportunities to grow with the company

Duties and Responsibilities: Include, but are not limited to:

Select caregivers to care for clients considering caregiver availability, location, skills, and temperament match
Relay pertinent information to field staff and clients, document interactions, and maintain professional relationships
Maintain client schedules by replacing field staff’s sick calls, vacations, or any absence
Update field staff availability, vacation, or time off requests
Verify and approve shifts for field staff
Respond promptly to concerns, incidents, complaints and compliments, and document and relay information to Director or Care or Client Care Manager
Adhere to the policies in interactions with clients, caregivers, or other parties while ensuring privacy and confidentiality
Assist HR in training field staff in the use of AlayaCare app
Other duties as necessary to provide back up for other team members
Be on-call (paid) to provide 24/7 after hours support to caregivers and clients on a rotation basis, likely one week per month

Qualifications/Requirements:

Secondary education
Two years’ scheduling and coordination in the Health Care field
Experience in homecare scheduling software (AlayaCare is an asset)
Superior Customer Service skills
Effective oral and written communication in English
Empathy and compassion when interacting with clients and caregivers
Be available to be on call (paid) after hours to provide telephone support to clients and caregivers on a rotating basis (Home-based and approximately 1 week per month)
Accurate and efficient computer data-entry skills
Ability to prioritize tasks and/or duties while keeping a calm and professional demeanor in dealing with stressful situations

Other Skills and Abilities Preferences:

Problem solving skills
Ability to plan, organize, and coordinate activities
Excellent verbal and written communication skills
English-French bilingual
Experience in both private and pubic-pay home and community care

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