Service Access Unit (SAU) Intake Worker Job Vacancy in Family Service Toronto Toronto, ON – Latest Jobs in Toronto, ON

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Company Name : Family Service Toronto
Location : Toronto, ON
Position : Service Access Unit (SAU) Intake Worker

Job Description : POSITION DETAILSService Access Unit (SAU) Intake WorkerProgram: Service Access UnitContract: Temporary, part-time; 21 hours per week; 1 year contractLocation: 355 Church Street or from a safe home-based office as requiredSalary: $46,128- $56,790; prorated to hours workedApplication Deadline: March 22, 2022; 5pmFile Number: SAU #12-22 – with cover letter and resumeGrow with us!Family Service Toronto (FST) helps people face a wide variety of life challenges. For over 100 years, we have worked with individuals, families and communities destabilized by precarious mental health and/or socioeconomic circumstances, to achieve greater resilience, stability and equity. We achieve this through our understanding of poverty and the harmful effects of marginalization, discrimination and oppression. We direct our energies to support individuals and families in our core service areas – community counselling and mental health, gender-based violence and developmental disabilities. At the same time, we work to influence policy, build knowledge, strengthen communities and advocate for system change.We’re proud of our people and culture! We are constantly evolving what we do and how we do it. Our work is grounded in the lived experience of the clients and the community. We celebrate diversity, equity, inclusion, and excellence. We are agile, learning and always willing to try new things.The Opportunity!The Service Access Unit (SAU) at FST acts as the first point of contact for prospective clients and community members. As System Navigators, SAU staff work with people primarily over the phone or in person at our 355 Church St office to connect them to the service(s) that best meets their needs within FST or facilitates referrals to other agencies, services or community resources appropriate to the client’s identified needs.This position will be a hybrid of work from home and office-based work located at our Church St location (355 Church St).ResponsibilitiesReceiving calls and working with callers to establish the nature of service request and determine the appropriate service, speaks with upset callers and calmly supports and directs them for assistanceWorking with drop-in clients to establish the nature of service requestsRegistering client requests for service in client database and conducting appropriate follow- upAccepting registration for group programs across Family Violence and Changing Lives DivisionKeeps abreast of developments in FST and community resources. Service Navigation: Files, and uses this information to aid clients, callers to connect with other services. Shares this information with team members and other FST staff on request.QualificationsB.S.W. or equivalent combination of education and experience over a minimum of three years (foreign credentials and relevant experience will be considered)Demonstrated skill and experience in dealing respectfully and competently with clients, diverse community members and partners in a customer service roleExcellent interpersonal skills with a proven ability to sensitively and professionally respond to the diverse needs of clients who are first time callers, calling in crisis, repeat callers, callers who speak little or no English, etc. as well as using tact, diplomacy and flexibility in dealing with people in a variety of rolesGood listening, verbal and written communication skillsDemonstrated knowledge of community resources as well as the ability to absorb and retain a wide variety of unique and detailed program informationStrong computer skills particularly working with electronic records, call centre software, texting, chat, Microsoft Office products as well as the ability to learn and execute simple data trend analyses from intake data.Demonstrated experience working effectively independently as well as part of a team in a fast-paced environmentDetailed-oriented, able to work accurately in an environment with many potential interruptionsProven ability to manage competing demands and prioritize work within the context of multiple requests for time and assistanceGood conflict resolution skills and ability to set appropriate limits with othersDemonstrated commitment to principles of cultural competency, social justice, anti- oppression, equity and inclusionSatisfactory Criminal Reference Check/Vulnerable Sector Search executed within the last 12 monthsOur goal is to attract, develop, and retain highly talented employees from diverse backgrounds allowing us to benefit from a wide variety of experiences and perspectives.We actively encourage applicants from all equity seeking groups. First Nations, Inuit, Métis, Black and People of Colour, people with disabilities, people of diverse gender expression, members of2SLGBTQI+ communities and people with lived experience of poverty are encouraged to apply.In accordance with Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act,2005, and FST’s Equity and Inclusion policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.We thank all applicants and will contact the individuals selected for an interview.Job Types: Part-time, Fixed term contractContract length: 12 monthsPart-time hours: 21 per weekSalary: $46,128.00-$56,790.00 per yearBenefits:Paid time offSchedule:Monday to FridayEducation:Bachelor’s Degree (required)Experience:Customer service: 1 year (preferred)Application deadline: 2022-03-22

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