Service Desk Analyst Job Vacancy in AstraNorth Toronto, ON – Latest Jobs in Toronto, ON

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Company Name : AstraNorth
Location : Toronto, ON
Position : Service Desk Analyst

Job Description : Key AccountabilitiesProvides ‘in incident’ phone and report support as part of the service deskPerforms day-to-day support and monitoring of technologies and solutionsInvestigates, analyzes, and responds to incidentsTechnical KnowledgeComfortable with a variety of basic software solutionsFamiliar with business applications for banking and financial servicesDemonstrated ability and willingness to learn new toolsFamiliarity with updating and using a knowledge baseGeneral knowledge of computer systems, analysis techniques, and ITIL processesSoft SkillsA friendly attitude and exceptional customer service commitmentThe ability to work independently and with a high-performing teamUnderstanding of technical terminology and conceptsKnowledge of computer hardware and peripheralsKnowledge of iPhone and Android devicesIn-depth knowledge of common software and operating systemsJob Types: Full-time, Permanent, Fixed term contractPay: From $60,000.00 per yearSchedule:Monday to FridayWork remotely:Temporarily due to COVID-19

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