Service Desk Analyst Job Vacancy in Lakeridge Health Oshawa, ON – Latest Jobs in Oshawa, ON

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Company Name : Lakeridge Health
Location : Oshawa, ON
Position : Service Desk Analyst

Job Description : Non-Union
LAKERIDGE HEALTH

SERVICE DESK ANALYST

INFORMATION TECHNOLOGY
CASUAL
Day/Evening/Night/Weekends; 8 hour shifts (Subject to change)
LAKERIDGE HEALTH OSHAWA
SALARY: $31.68 – $36.71 per hour

UNEX- 2200001307

This position is open to all qualified applicants commencing March 16, 2022 and closing at 11:59 pm March 23, 2022.

DUTIES & RESPONSIBILITIES:
Reporting to the Manager of IT Enterprise Systems and IT Service Desk Administrator, the IT Service Desk Analyst is responsible for providing first level incident and problem management supporting the computer User population. This includes the following users but not limited to; incident/problem tracking; first level problem determination/resolution, educating users, user access requests, daily operations checklist, solving hardware/software problems, interpreting operating instructions, call/ticket escalation as required and remote or in person support.

QUALIFICATIONS:
Degree in computer related field or equivalent education and related experience performing service desk functions;Proven proficiency with Microsoft Windows 10 operating systems as well as Microsoft server platforms;
Firm knowledge of the Microsoft Office Suite O365 and standard Microsoft applications (ie. Internet Explorer, Lync), VM-ware, VCenter operations and management;Demonstrated experience with installation and troubleshooting of Anti-virus software and various workstation software;Demonstrated understanding of basic networking concepts including routing and switching, DHCP, DNS and WINS protocols;Knowledge of Meditech Magic and Client Server platforms and EPICan, an asset;Knowledge of software tools to assist in remote support and troubleshooting of technical issues (ie. Web Help Desk, Remote Desktop, System Center Configuration Manager);
Demonstrated effective customer service skills;Effective communication skills both written plus verbal and interpersonal skills;Proven ability to perform effectively in high-pressure situations;Knowledge of applicable data privacy practices and laws;Previous Service Desk/Help Desk or IT experience in a Healthcare environment, preferred;
Must have a satisfactory performance record;Must provide a positive Canadian Police Information Centre Record (CPIC);Demonstrated commitment to our core values of Inclusion, Compassion, Innovation, Teamwork and Joy;Demonstrated understanding of and commitment to Lakeridge Health’s comprehensive Safety programs and practices including staff, patient and environmental safety with participation in regular in-service education sessions; and,Proven good attendance record with capability of maintaining this same standard.
CONDITIONS OF EMPLOYMENT:

The terms and conditions of employment are in accordance with Lakeridge Health’s policies and procedures.

Accommodation will be provided in all parts of the recruitment and assessment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) . Applicants need to make their needs known in advance.

At Lakeridge Health we value inclusion and diversity. We are committed to fostering a culture that is respectful, inclusive and accessible and to employing a workforce that is representative of the diverse community we provide services to. As an equal opportunity employer we welcome applications from all qualified applicants.

Lakeridge Health is committed to providing a safe and healthy work environment and to preventing the transmission of COVID 19 infections among Lakeridge Health team members and our patients. New Lakeridge Health team members will be required to provide proof of full vaccination for COVID-19 during their Post-offer/Pre-employment Health Assessment, subject to any exemptions recognized under the Ontario Human Rights code.

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