Service Desk Specialist I Job Vacancy in Elevations Credit Union Broomfield, CO – Latest Jobs in Broomfield, CO

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Company Name : Elevations Credit Union
Location : Broomfield, CO
Position : Service Desk Specialist I

Job Description : When joining Elevations, you can expect to work for a company that:

Has been in business serving the local community since 1952.
Is a two-time Malcolm Baldridge National Quality Award winner, the only presidential award for performance excellence.
Has been voted as the “Best Bank” by our members and community and “Best Companies to Work for in Colorado” by our employees.
Promotes a safe and inclusive environment where people express themselves openly and have opportunities to grow.
Recognizes and rewards people who make every person feel welcomed, valued, respected and heard.
Has a highly-engaged workforce committed to innovation, continuous improvement, and collaboration.
Understands when our employees thrive, our members and community thrive too.
Is dedicated to consistently providing amazing experiences and creating raving fans.

What’s in it for you:

A leadership team that strives to make this the best place you’ve ever worked!
Ample opportunity to learn, develop and grow. We offer access to LinkedIn Learning, career and leadership development programs, job shadowing, a mentor program, and tuition reimbursement.
A highly-competitive total rewards package with 4 weeks paid time off, work anniversary paid time off, and 12 paid holidays.
Support in giving back to our community with 16 hours of paid volunteer time off.
A wellness-focused environment that encourages and empowers you to invest in your work-life balance, health and wellbeing.
A strong Employee Assistance Program, offering a variety of personal and professional resources.
A high-performance culture where you can be proud of your contributions and what we are able to achieve as a team.
A place where your voice can be heard and your work will have an impact.

Summary/Objective: The Service Desk Specialist I provides best in class service to end user by providing technical support on a variety of issues. They respond to requests for assistance in person, via phone, or electronically. They follow help desk procedures, logs all interactions, and provides just-in-time training when needed.
Essential Functions include:

Provide first line support for problems with computer hardware, software, and network issues via phone, e-mail or in person
Provide superior customer service while managing relationships with end users, business area leaders, partners, and vendors throughout the Credit Union environment
Accurately input, manage, and process support requests in the ticketing system
Escalate unresolved issues, including all relevant details, to appropriate individuals
Maintain a positive, helpful attitude with end users
Communicate with different stakeholders supporting the technology, including other IT staff, 3rd party support and equipment vendors
Proactively monitor key components of the IT infrastructure
Provide escalation to support personnel when components of the IT Infrastructure are inoperable
Require support on weekends on a rotational basis
Require support after hours on a rotational basis

Reports to: Service Desk Manager
Manages: This role does not have supervisory responsibility
Required Competencies: Adaptability, Technical/Professional Knowledge and Skills, Continuous Learning, Building Customer Loyalty, Decision Making, Stress Tolerance, Earning Trust, Collaborating
Required Education and Experience: Minimum two-year degree in Computer Science or equivalentMinimum of one year experience working in a technical support role
Preferred Education and Experience: Working knowledge of Active Directory, VolP technology, and business relevant hardware and software preferred
Work Environment: Elevations uses multi-factor authentication to keep our data safe. As such, a personal smart phone is a requirement for employment with us. This job operates in an office setting and routinely uses standard office equipment.
Physical Requirements: Sitting frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently, exerting up to 10 lbs of force occasionally to lift, carry, push, pull, or move objects.
Position Type/Expected Hours of Work: Full time / 40 hours per week
Classification: Non-Exempt
Location:Broomfield, CO – Elevations BasecampWe value human relationships and are a face-to-face culture, but allow for remote work as long as our employees are onsite the majority of the time.
Compensation: The midpoint of the budgeted range is $52,000 annual salary + annual bonus. The candidate’s starting salary will be adjusted based upon his, her, or their experience.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
About Us: Elevations Credit Union is a member-owned not-for-profit financial institution serving Colorado’s Front Range. Founded in 1952, we’ve grown from 12 members and less than $100 in assets to an institution with 13 branches and more than 120,000 members that manages over $2 billion in assets and is the No. 1 credit union mortgage lender in Colorado. At Elevations, we’ve made a commitment to move away from a product-centered business model and focus instead on creating consumer solutions. Our objective is to provide our members, as well as the entire community, with unbiased consumer information.
EEO Statement: Elevations Credit Union is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
Candidates for certain positions may be required to submit to a credit history report in determining qualification for employment with Elevations Credit Union. If the position you are applying for requires a credit history report, any information received in such a report will not be the sole factor in making an employment decision. A history of personal financial irresponsibility may be reason for disqualification insofar as it relates to your potential job duties. Elevations Credit Union is aware that occasionally there are extenuating circumstances that may affect an individual’s credit history. We comply with the Fair Credit Reporting Act and the Colorado Employment Opportunity Act.
Job Type: Full-time
Pay: $52,000.00 per year

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