STUDENT – CUSTOMER SERVICE CLERK Job Vacancy in Various Ministries North York, ON – Latest Jobs in North York, ON

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Company Name : Various Ministries
Location : North York, ON
Position : STUDENT – CUSTOMER SERVICE CLERK

Job Description : All applications must be submitted through the Ontario Public Service Careers website by clicking the Apply Online button on the job ad. Applications submitted through third party websites will not be accepted.
Are you a student looking for an opportunity to build your career over the summer? Are you passionate about making a difference?
The Summer Employment Opportunities program provides students with opportunities to obtain valuable work experience, gain transferable skills, and build professional networks.
LEARN: Jump start your career, whether you want to learn business skills, use your French language skills, help out in a lab, or work outdoors. Put the knowledge you’ve acquired at school into action.

GROW: Enhance your skills and expand your network by working on projects, leading initiatives and sharing your ideas. Transfer the skills you learn to your future school and work experiences.

CONTRIBUTE: In addition to advancing your professional and personal skills, you will also give back to your community. Spend your summer working to support the interests of Ontarians!
Information to assist you with the application process, including the Application Guide is available on the Summer Employment Opportunities website. Within your application, you will have the opportunity to identify the skills, work preferences and qualifications you have that make you a suitable candidate for this position.
This job posting represents multiple positions within different ministries and at various locations across Ontario. Certain cities may be located in distant or remote areas in Ontario and may not be accessible by public transit. Carefully review locations through Google Maps and select ONLY those locations that you are able to travel to and work in. You can select up to 10 locations.
Notes:
Relocation expenses and/or accommodations are not covered by ministries.

The number of positions to be filled is approximate and subject to change.

Please use your legal name when applying to the job ad.
OPS commitment to diversity, inclusion, accessibility, and anti-racism
We are committed to building a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace. We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Following the submission of your application form, you will be provided with an opportunity to complete a survey. We collect data through a survey to help improve the program and identify potential barriers in the recruitment process. The survey is not part of the recruitment process and is anonymous. Your participation in the survey will help shape the future success of the program and will contribute to our efforts to build a more diverse, inclusive and accessible Ontario Public Service.

Visit the OPS Anti-Racism Policy website and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario’s Human Rights Code. Refer to the application instructions below if you require a disability-related accommodation.
OPS COVID-19 Safe Workplace Directive

Effective October 1, 2021, the OPS COVID-19 Safe Workplace Directive will require all Ontario Public Service employees to provide proof they are fully vaccinated, meaning they are fully vaccinated as defined by the Ministry of Health (refer to: COVID-19 Fully Vaccinated Status in Ontario), including 14 calendar days have passed since receiving their final dose of the COVID-19 vaccine.
Employees who do not provide proof of full vaccination will be deemed ‘not vaccinated’ under the Directive and will be required to attend a vaccine education program and undergo regular rapid antigen testing. Employees who are not vaccinated under the policy with a valid medical exemption will not be required to attend a vaccine education program.
What can I expect to do in this role?
Work Description
As a Customer Service Clerk, you may have the opportunity to work on some or all of the following activities:
Support staff in providing assistance for public and/or internal inquiries.

Support staff in providing assistance with administrative and clerical services to ensure effective and efficient administrative operations.

Provide reception duties and/or counter services support, process payments, and perform basic mathematical calculations accurately.

Make copies of correspondence and other printed material for branch/unit meetings.

Maintain filing system and office files by regularly updating key documents (e.g. employee telephone directory, emergency contact list, etc.), and reorganizing or collating information as and when required.

Perform basic data entry functions and prepare documents.

Plan, organize, coordinate, and manage daily assigned work.

The following skills will be developed on the job:

Verbal, written, and active listening communication skills by understanding processes and guidelines, and by preparing a variety of documents (e.g. basic reports, recording data, etc.).

Customer service skills and verbal, written, and active listening communication skills by performing reception duties and responding to phone, email, and in-person inquiries.

Basic mathematical skills to perform cash handling duties.

Organizational skills by collecting and organizing files, reports, and other documents.

Time management skills by working in a busy environment to meet deadlines.

Interpersonal skills by working collaboratively within a multi-disciplinary team.
How do I qualify?
Mandatory
You must meet all eligibility criteria on the first day of employment to be eligible for these positions.
Student Status: All summer jobs require a “student” status. A student is defined as someone enrolled in a secondary or post-secondary institution (currently or for the fall semester) or has graduated within the past six months. If you graduated in January, you could apply for and start a summer student position in the Ontario Public Service up until June of that year.

Age: You must be a minimum of 15 years of age. There is no maximum age limit for applying to summer student positions. You must meet all age requirements by May 1st.

Residency: You must be a resident of Ontario during the term of employment.

Work Status – Ability to Work in Canada: You must be legally entitled to work in Canada. You are also required to have a valid Social Insurance Number (SIN) upon being hired.
Skills
These positions are entry level and will focus on developing skills for students. Having the following general skills and work habits will be an asset:

The ability to follow directions and seek clarification when needed.

The ability to pay attention to detail to record information accurately and to process and prepare administrative paperwork and payments.

The ability to work in collaboration with others in a team setting, and to take initiative when appropriate.

The ability to be punctual.
Note: Candidates with varying skills and volunteer/school/work experience will be considered.
Questions
Program Eligibility
The Summer Employment Opportunities Program provides opportunities for students who are 15 years of age and older. Students must be 15 years of age on May 1, the launch of the program employment period.
Will you be at least 15 years of age or older on May 1st of this year?
Select your student status:
Are you legally entitled to work in Canada?
Will you be living in Ontario from May to August this year?
Work Preferences
Identify which of the following working conditions you are comfortable working in (Select any that apply) Please note: Not all of these working conditions may be applicable for this position.
Which cities are you willing to travel to and work in?
Please indicate the first date you are available to start work
Education
Identify up to three current or past fields of study.
Job Requirements
Will you be 18 years of age or older on May 1st of this year? (Note: this is a mandatory requirement for some positions)
Identify which of the following certifications or licenses you possess: (Please note: Not all these certifications or licenses may be required for this position)
Are you bilingual in English and French? (Please note: this is a mandatory requirement for some positions)
Skills and Qualifications
Identify which of the following general skills you have gained through your school, volunteer and work activities? (Please note: Not all these skills may be required for this position)
Identify which of the following specialized skills/knowledge you have gained through your school, volunteer and work activities? (Please note: Not all these skills may be required for this position)
Identify which of the following computer applications you have used or have an understanding of (Select all that apply):
Personal Information
The Ontario Public Service (OPS) is committed to building a workforce that reflects the communities it serves and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful, and equitable workplace. To enable this commitment and advance broader organizational objectives, a dedicated recruitment stream has been created for eligible applicants who self-identify as a member of one of the following four groups: (1) Indigenous Persons, (2) Persons with Disabilities, (3) Black Persons, and (4) Bilingual (French/English) Persons. As part of the application process, all applicants must respond to the following self-attestation. Applicants who choose to self-identify will be assigned to the dedicated Summer Employment Opportunities (SEO) recruitment stream as well as the SEO recruitment stream that is open to all applicants. Applicants who do not belong to one of the four groups or who choose not to identify will be assigned to the SEO job stream that is open to all applicants.
Please consider the following four definitions prior to responding to the below self-attestation. (1) Indigenous persons include persons that are of First Nations, Métis, and/or Inuk descent. (2) Persons with disabilities include persons with physical, mental, and learning disabilities, hearing or vision disabilities, substance use dependencies, environmental sensitivities, as well as other conditions that limit activities of daily living. (3) Black persons include persons that are of African, Afro-Caribbean descent / African-Canadian descent. (4) Bilingual persons include persons that are proficient in oral and written French and English.
Do you self-identify as a member of any of the following four identified groups? (1) Indigenous Persons, (2) Persons with Disabilities, (3) Black Persons, and/or (4) Bilingual (French/English) Persons. Please note, if you select “No” or “I prefer not to answer”, your application will not be considered for the dedicated SEO recruitment stream; your application will be considered for the SEO recruitment stream that is open to all applicants.
Personal information collected in this attestation will contribute to efforts in building a more diverse, inclusive, and accessible OPS. Information collected in this attestation will be retained by the Student Employment Unit (SEU), Treasury Board Secretariat and will be reported on an aggregate, depersonalized basis only, to ensure that individual identities remain confidential. The Government of Ontario is an equal opportunity employer and has a legal duty to accommodate under the Accessibility for Ontarians with Disabilities Act and Ontario’s Human Rights Code. If you have any questions about this attestation or require accommodation to complete this attestation, please contact the Student Employment Unit at SEO@ontario.ca.
How did you learn about the Summer Employment Opportunities (SEO) Program?
Why are you interested in this position?
A key objective of the SEO program is to build a talent continuum that will enable the OPS to attract, hire, and retain top student talent. In order to establish a student talent inventory, the SEO program is asking all applicants to indicate their current interest and availability for employment with the OPS following the completion of their SEO contracts. This information may be used to fill upcoming vacancies for entry level positions in the OPS. At this point in time, will you be available and interested in an employment opportunity with the OPS following the completion of your SEO contract? Please note, if you select “No” or “I prefer not to answer”, your application will not be considered for future employment opportunities with the OPS.
Following the submission of your application form, you will be provided with an opportunity to complete a survey. We collect data through a survey to help improve the program and identify potential barriers in the recruitment process. The survey is not part of the recruitment process and is anonymous. Your participation in the survey will help shape the future success of the program and will contribute to our efforts to build a more diverse, inclusive and accessible Ontario Public Service.
Additional Information:
Compensation Group: Ontario Public Service Employees Union

Understanding the job ad – definitions
Schedule: N/A , N/A

Category: Customer and Client Services

Posted on: Thursday, March 17, 2022

Note:

In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.

Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Talent Acquisition Branch (TAB), HR Service Delivery Division (HRSDD) to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.

A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual’s employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
Some positions advertised on this job ad are represented by the Ontario Public Service Employees Union (OPSEU) and successful candidates will be required to pay monthly union dues, which are automatically deducted from your pay.

Other positions advertised on this job ad may be excluded from the OPSEU Collective Agreement (i.e. not represented by OPSEU), depending on the business area within the Ministry in which the work is performed. You will be advised during the recruitment process by the hiring manager of the business area.

You will receive a confirmation splash page verifying receipt of your application when it has been successfully received. You will only receive an email confirmation if you have entered your email address in the application. If you do not receive a confirmation splash page, it is likely that your application was not successfully received and it is recommended that you resubmit your application. If that still does not result in a confirmation, please contact SEO@ontario.ca during the posting period. We cannot provide assistance with submitting your application after the job ad deadline date.

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