Test Day Support Representative Job Vacancy in Prometric Mississauga, ON – Latest Jobs in Mississauga, ON

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Company Name : Prometric
Location : Mississauga, ON
Position : Test Day Support Representative

Job Description : About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.

Job title: Test Day Support Representative
Reports to: Team Lead, Test Centre Operations
Department: Test Centre Operations
Location: Remote. Vancouver BC or Toronto ON, Canada

Start date: As soon as possible
Position status: Part time

Company Description

Prometric (www.prometric.com) is a trusted test development and delivery provider to more than 300 organizations worldwide. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors.

POSITION SUMMARY

This entry-level, part time position is mainly administrative. You will be responsible for preparing test packages, test processing, and reviewing data. This position will also provide technical and procedural support for basic issues to test centre personnel on test day and ensure that all test sittings are delivered smoothly and on time.
Please note that weekday, weekend, morning, and evening working schedules are required. Strong customer service skills, attention to detail, and being comfortable working with technology is a must.

RESPONSIBILITIES

Responsibilities include but are not limited to the following:

Answering questions about policies and procedures
Troubleshooting minor technical issues related to test delivery
Ensuring tests start on time and all results are received
Preparing test packages and materials for test delivery
Processing and reviewing uploaded test packages for discrepancies, errors, and other issues

Qualifications

Minimum 2 years post secondary education
Strong interpersonal, customer service, and organizational skills
Demonstrate strong analytical and problem-solving skills
Works well under pressure
Experience in troubleshooting computer-related issues
Excellent oral and written communications
Strong eye for detail
Experience delivering CELPIP and/or CAEL tests is preferred, but not required

Other Requirements

Willingness to work weekdays, weekends, mornings, evenings, or other times when Paragon’s tests are delivered
Canadian citizenship, Canadian permanent residence, or permit to work in Canada

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.

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