Verifications Researcher 1 Job Vacancy in HireRight Toronto, ON – Latest Jobs in Toronto, ON

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Full Details :
Company Name : HireRight
Location : Toronto, ON
Position : Verifications Researcher 1

Job Description : Overview:

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.
Qualifications:

Experience:
Computer literate with specific experience of using Microsoft Office and email proficiently;
Confident with telephone communications, including chasing for information whilst maintaining good clients/candidates relations but robustly to be able to close tasks off
Previous customer service experience preferred
Ability to communicate written and verbally in English with fluency and in a polite way
Knowledge & Skill:
Works under direct supervision and follows standard procedures to accomplish assigned
Follows step-by-step routines or has careful oversight by others.
All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.
HireRight, LLC is an Equal Opportunity Employer
Minorities / Females / Veterans / Disabilities
Responsibilities:

Role Purpose:
Researcher role is fundamental to the Service Delivery model of HireRight. Following processes set out in the SOPs, Researchers are verifying information provided by Candidates and inputting the outcome of their work into a Client facing report. Researchers are following processes in a professional and timely manner, adhering to guidelines from their Supervisors on the required productivity and quality of work. This role covers entry level and more experienced Researchers, as well as Verifications conducted in English, as well as other languages (as required)
Verification’s Researchers more specifically, Researchers will be ensuring a first class Customer and Candidate experience through verifying (as applicable) standard education, employment and professional qualifications components of the screening package utilizing available resources such as telephone, email, internet, etc. Other duties may also be assigned.
DutiesEnsure that duties are carried out professionally and in line with the priority to help Candidates get hiredQuickly and effectively research and verify facts provided by Candidates to ensure the screening process is completed in a timely mannerProcess background reports according to current reporting guidelines and standardsMaintain in-depth working knowledge of all current guidelinesComplete escalated/rejected requests requiring further investigationEnsure accurate and prompt turnaround on all reportsEnter achieved information and input thorough and accurate notes. Maintain accurate and up to date records of actions takenProvide timely follow-up and follow through on all requests, reports, and escalationsCommunicate with Candidates, with tact and diplomacy, to obtain missing information or to clarify details as quickly as possibleCollaborate with other teams to keep Clients informed of issues throughout the screening processMaintain a “Continuous Improvement” state of mind and helps to suggest and implement changesBe open to cross training in other functions outside of immediate scope of responsibilityEnsure all actions comply with all applicable Data Protection legislationsAssist team members and works as part of the team to ensure customers’ expectations are metMay assist with mentoring, training, and coaching of new team members within immediate teamMay assist in ad hoc projects as and when requiredTrack and report issues with our business partnersConduct interviews with professional referees to verify Candidates’ employment history
Education:
High School diploma or equivalent required
Bachelor’s degree in a related field is preferred

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