Virtual Support Technician (Remote) Job Vacancy in Providence Montana – Latest Jobs in Montana

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Company Name : Providence
Location : Montana
Position : Virtual Support Technician (Remote)

Job Description : Description:
Providence St. Joseph Health is calling a Virtual Team Support Technician to work remotely from one of our footprint states which are inclusive of AK, WA, OR, MT, CA and or TX.
Apply Today! Applicants that meet the minimum required qualifications will receive a message from Modern Hire requesting for you to log in and complete the first stage of the interview process which is an essay / text format interview.
We are seeking a Virtual Team Support Technician who will:
Serve as an escalation point for Associate Virtual Team Support Technicians in any capacity needed
Effectively handle any elevated request or incident that requires a higher level of access or expertise to complete
Assign tickets, perform root cause analysis, create knowledge articles, quality assurance work and training other staff
Require excellent customer service as well as advanced technical troubleshooting skills
Operate in a fast paced, high volume environment and require the ability to multi-task between various applications and systems while keeping in constant communication with the key relationships
Receive work assignments and be engaged through a variety of intake methods, including answering Service Desk phone calls, warm hand-off calls, self-service portal, ticketing system, e-mail, etc
I n this position you will have the following responsibilities:
Customer Service:
Takes personal responsibility for customer satisfaction
Professionally represents the ‘Face and voice of IS’ in difficult situations
Consistently strives to listen, understand, and support the needs of others in a sensitive manner
Quality:
Performs challenging tasks efficiently and effectively
Anticipates problems and takes corrective action prior to completing the task
Sets challenging objectives and works against self-defined standards of excellence to continually improve personal performance
Problem Solving:
Strong attention to detail and outstanding analytical skills
Collaboration:
Ability to work effectively to build relationships with colleagues, customers, and management through positive interaction
Flexibility and response to change:
Proven ability to organize multiple efforts and to respond to shifting priorities
Demonstrated ability to study, understand, adapt and respond effectively to a constantly changing environment
Communications:
Listens with sensitivity and openness
Actively seeks constructive feedback and remains open and receptive to it
Anticipates the information needs of others
Proven skills in communicating with clinical and technical customers
Additional Responsibilities:
Demonstrate Providence core values of Compassion, Dignity, Justice, Excellence and Integrity in all interactions
Follow defined processes when handling incidents and service requests in a professional manner using approved tools
Troubleshoot caregiver issues and resolve upon first contact when able and escalates problems that can’t be resolved to the appropriate group in a timely manner
Perform administrative tasks and troubleshooting in the following environments including Citrix, Active Directory, Single Sign-On services, E-mail Exchange, Patient electronic health records and other applications as needed
Installs Applications as directed
Identify and communicate trending issues as needed to peers, leaders, and other IS groups
Keeps Supervisor or Manager apprised of workflow problems, project status and suggestions for process improvements
Awareness and understanding of IS Support groups
Understand and adhere to Quality Assurance KPI’s
Accurately record and document relevant details of the issue or service request
Travel – Must be able to travel efficiently to all Providence sites within scope of assignment
Additional duties as assigned by supervisor, manager, or director
Qualifications:
Required qualifications for this position include:
H.S. Diploma or GED; High school diploma or equivalent.
2 years direct experience related to the duties and responsibilities specified as a network, telephone or desktop specialist experience in a 24×7 environment and considered highly skilled in the performance of this discipline
Preferred qualifications for this position include:
Bachelor’s Degree in Computer Science, Electrical Engineering, Information Systems or related discipline -OR- a combination of equivalent education and experience
4 years direct experience related to the duties and responsibilities specified as a network, telephone or desktop specialist experience in a 24×7 environment and considered highly skilled in the performance of this discipline
2 years’ ITIL Foundations
2 years’ HDI Technical Support Professional
2 years’ Technical IS Certification like CompTIA, A , or Network
About the department you will serve.
Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
https://www.providenceiscalling.jobs/rewards-benefits/
Our Mission
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
About Us
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Schedule: Full-time
Shift: Day
Job Category: Infrastructure
Location: Oregon-Beaverton
Other Location(s): Montana, California, Washington, Oregon, Texas, Alaska
Req ID: 345860

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