Customer Support Executive (Voice Process) Job Vacancy in CIMET (Vconnex Pvt. Ltd.) Jaipur, Rajasthan – Latest Jobs in Jaipur, Rajasthan
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Company Name : CIMET (Vconnex Pvt. Ltd.)
Location : Jaipur, Rajasthan
Position : Customer Support Executive (Voice Process)
Job Description : Vconnex Pvt. Ltd., JaipurCIMET – A Comparison Software LeaderCIMET is an Australian company that provides Comparison as a Service to many brands in Australia. Our mission is to help our customers live their financial best and save on everyday utilities.Join us to create an ImpactCIMET is on an exciting journey, investing millions globally to design innovative digital, data, and API platforms to serve our customers seamlessly. We are looking for passionate people who wants to build their career in the right direction.The Opportunity: As a Customer Support Executive/Tele Sales Executive for CIMET, you will be part of an amazing team, speaking to warm consumers to assist with their energy and broadband bills.You’ll learn how to control your pipeline and be given multiple ways to earn commissions on every call you make.If you are looking for a great work/life balance and an employer who fosters growth nurtures success then we might be exactly what you’re looking for.Responsibilities: Manage outbound and inbound callsIdentify and assess customers’ needs to provide the correct solution and achieve customer satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid, and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts, and file documentsFollow communication procedures, guidelines, and policiesTake the extra mile to engage customersRequirements: Proven customer support experience or experience as a client service representative will be helpfulGood command over the English LanguageStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersAbility to multi-task, prioritize, and manage time effectivelyMust have computer knowledgeHigh school degreeEarly Morning ShiftsExcellent Incentives for outperformers.Website: www.cimet.com.auJob Types: Full-time, Regular / PermanentSalary: ₹17,000.00 – ₹30,000.00 per monthSchedule:Day shiftMorning shiftAbility to commute/relocate:Jaipur – 302001, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred)Experience:Tele sales: 1 year (Preferred)Customer service: 1 year (Preferred)Language:English (Required)
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