Hotline Screener Job Vacancy in Department of Human Services Portland, OR – Latest Jobs in Portland, OR

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Company Name : Department of Human Services
Location : Portland, OR
Position : Hotline Screener

Job Description : Initial Posting Date:
03/02/2022
Application Deadline:
03/23/2022
Agency:
Department of Human Services
Salary Range:
4,131.00 – 6,332.00
Position Type:
Employee
Position Title:
Hotline Screener (Social Service Specialist 1)
Job Description:
We want you to join our team!
Are you interested in an opportunity to make a positive impact on the lives of children in need of support? Do you want to be part of a diverse workforce that collaborates and learns from each other in service of children, families, and communities? If so, we’d love to hear from you!
We are seeking several Hotline Screener (Social Service Specialist 1) professionals that are passionate and dedicated to serving children, families and communities.
ODHS, A place to belong and make a difference!
When you join the ODHS, you join a community of nearly 10,000 employees dedicated to serving Oregon’s most vulnerable populations.
Our mission is to help Oregonians in their own communities achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.
We are committed to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer and encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA+ community members, and others to help us achieve our vision of a diverse and inclusive community.
We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. The Equity North Star has four points that explain the agency’s goals related to equity, inclusion, and racial justice.
At ODHS you will:
Find connections through employee resource groups (ERGs) – officially chartered groups organized around shared cultural identities to support historically underrepresented ODHS employees.
Grow your career through free leadership training, ample career pathways, and committee participation opportunities.
Enjoy work/life balance, 11 paid holidays a year, flexible work schedules, remote work options, and competitive benefits packages .
To learn more about our agency,
About Child Welfare:
Child Welfare Mission: Ensure the safety of children and support families and communities that protect and care for them.
Child Welfare Vision: All children experience safe, stable, healthy childhoods in the care of family and community.
For more information on Child Welfare programs please
What you will be doing:
As a Hotline Screener (Social Service Specialist 1), you will serve as the first stage of the department’s safety intervention model. You will receive reports of alleged child abuse and neglect and determine the department’s response. The Child Abuse Hotline receives 600 plus calls within a 24-hour period.
As a Hotline Screener, you will receive phone calls and written reports from mandatory reporters and the general public to assess client for appropriate referral. Part of your responsibilities will be to determine eligibility and appropriateness of services (e.g., protective, family support services, other community services). You will gather detailed and relevant information from reporters regarding the family subject of the report, alleged maltreatment, child vulnerability and general family functioning. You will also complete written reports of collected information and professional decision-making rationale for all reports.
Please
Working conditions:
Some remote work may be approved but will be conducted in a hybrid format that includes work in the office as well.
This position involves answering calls to the Oregon Child Abuse Hotline regarding situations that pertain to violence, abuse, neglect and trauma. Screeners answer anywhere from 6-12 calls a day from various sources. These calls can contain detailed information about child abuse (physical abuse, sexual abuse and neglect), domestic violence, fatalities of both children and parents, drug use etc.
Callers to the Oregon Child Abuse Hotline can be in crisis as they make reports about their own family members and experiences. Screeners must be trauma informed and respond appropriately to callers when they are sharing very difficult information.
The environment is fast paced and requires flexibility and the ability to prioritize work related to child safety and respond quickly to emergent situations.
This work is performed during various shifts that may include the traditional work week, swing shift, evenings, weekends and occasional required overtime. Working hours may be adjusted within a given week to provide services.
What you need to qualify:
A bachelor’s degree in Human Services or a field related to human service , OR;
A bachelor’s degree unrelated to Human Services and either:
One year of Human Services related experience , OR;
Completion of coursework equivalent to certification consistent with Oregon Caseworker Competency , OR;
An associate degree and either:
Two years of Human Services related experience , OR;
One year of Human Services related experience and related training, coursework or certification consistent with Oregon Caseworker Competency.
The State of Oregon requires all executive branch employees to complete their COVID-19 vaccination series or have an approved exception to the requirement due to a medical condition or sincerely held religious belief. Successful candidates for this position must submit vaccination documentation or be approved for an exception prior to their first day of employment. Failure to provide proof of full documentation or receipt of an approved exception will lead to withdrawal of the job offer. For more information, visit our policy listed here .
Essential Attributes:
You do not need to have all these attributes to be considered for this opening; however, the most competitive candidates will have most of them.
Knowledge or experience that has prepared you for a job screening reports of child abuse.
Experience communicating effectively with people over the telephone, in writing and in person including making decisions within an urgent timeline.
Experience engaging and working with community partners and organizations.
Knowledge or skill with behavior management techniques, including in difficult or hostile situations.
Ability to serve a diverse clientele equitably.
Skill in reading or writing reports, such as case plans, court reports and investigative reports that include conclusions and recommended action.
Skill in defining and explaining complex rules and guidelines in a variety of settings.
Proficiency in Microsoft Word and Excel or other database software programs, including typing skills.
How to Apply:
Your work history profile and resume are the perfect opportunity to highlight your interest in the position and showcase the amazing skills and experience that make you the best candidate for the position.
Please upload a resume or complete the work history profile. Note: Your resume may be uploaded in the Resume/CV field on the online application.
External Applicants: Click on the “Apply” button and submit your application. View this video for help.
Internal Applicants (Current State of Oregon employees): Apply via your employee Workday account. View this job aid for help.
Veterans : If you are claiming Veterans Preference points, you will receive a task in your Workday account to provide military documents (if you have not already provided them). Please ensure to complete all tasks in Workday during the application process and upload your documents (DD214/Disability). For privacy reasons, please do not attach your DD214/DD215/civil service preference letter to your application – instead, attach these documents when prompted to during the Workday task. For questions about documentation, please visit: Veterans Resources .
Background Checks
Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.
Helpful Information:
This position is represented by the Service Employees International Union (SEIU).
This recruitment may be used to fill future vacancies.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. ODHS does not offer VISA sponsorship for this position.
If you need an accommodation under the Americans with Disabilities Act (ADA) to participate in the application or selection process, please contact our office at DHS.RECRUITMENT@dhsoha.state.or.us .
Have questions about Workday, and want some tips on understanding the state application process? Check out this link .
For questions or assistance with the application process, please contact Ashlee Pickerell via email Ashlee.Pickerell@dhsoha.state.or.us or call 503-507-2392. Please be sure to include the job requisition number.

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