Lead – CX-Communications (Content Writing) Job Vacancy in Flipkart Bengaluru, Karnataka – Latest Jobs in Bengaluru, Karnataka

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Company Name : Flipkart
Location : Bengaluru, Karnataka
Position : Lead – CX-Communications (Content Writing)

Job Description : Role – Lead CX-Communications

Location – Bangalore

About Flipkart

In 2007, we started the Flipkart journey by selling books online. But now, over a decade later, our story is quite different. Today, Flipkart is India’s largest online marketplace and one of India’s leading technology powerhouse that is disrupting the way India shops online. What has got us here? The dynamic, passionate and talented folks we call Flipsters!

Our core values define our identity and form the basis of our actions and reflect on everything that we do at Flipkart. Values enable us to shape the desired organizational culture in which each Flipster can thrive and be at their best.

We believe in taking bold bets and changing the paradigm, having a sense of urgency to solve problems strategically and putting great ideas into action. We look at the world from our customer’s point of view and keep customers at the heart of everything we do. We strive to do the right thing always and be committed to our customers and stakeholders.

What you’ll do:

Communication:

Understand key drivers of customer communications, proactive and reactive
Create non-promotional content for voice, email, chat, social media channels
Creating external surveys to derive customer insights
Ensure content created is clear, accurate, concise and aligned to the brand’s tone of voice
Bring consensus and agreement to finalize communications templates, design and formats with all stakeholders
Closely monitor key metrics of communications with internal and external stakeholders
Own areas of improvement and recommend changes based on best practices
Work with stakeholders to decipher requests using a consultative approach and decide/recommend appropriate channels and messaging
Incorporate customer feedback to enhance communication to meet the functional objectives
Track stakeholder pulse via survey and recommend internal improvement/enhancements
Product:

Single contact point for the product facing asks of the team
Maintaining existing consoles and constant updates to content based on process changes
Liaising with the Product team for project closures
What you’ll need:

2-4 years of experience in content writing or in a similar role
Previous social media management experience is mandatory.
Excellent writing skills and cognizance of different styles/tones
Deep understanding of grammar nuances
Good research, proofreading and editing skills
Ability to create infographic content(preferable)
Self-starter with an ability to work under tight deadlines with minimum supervision
Proficient in MS tools
Good command over spoken and written English and Hindi
Good interpersonal and influencing skills
Ability to understand data, derive insights and present it to stakeholders
Good reasoning ability and problem-solving skills

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