Senior Technical Writer Job Vacancy in Epsilon India Bengaluru, Karnataka – Latest Jobs in Bengaluru, Karnataka

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Company Name : Epsilon India
Location : Bengaluru, Karnataka
Position : Senior Technical Writer

Job Description : You’re a problem solver with exceptional people networking skills who can Plan, design, develop, and publish technical content like developer guides, release notes and online help that is easy to use, easy to understand, and easy to find.
You will be a perfect match if you’re self-reliant, passionate about technology/ products, and interested in producing high-quality documentation and are open to feedback on your writing, with an eye towards continuous improvement.
Role Description
We are looking for Senior Technical writer to work on groundbreaking multichannel SaaS Digital Marketing Platform that focuses on uniquely identify the customer’s patterns, effectively interact with them across channels and achieve a positive return on marketing investment (ROMI). The platform helps consolidate and integrates the features and functionality typically found in stand-alone services and channel-specific messaging platforms to give marketers a tightly integrated, easily orchestrated, insights-driven, cross channel marketing capability.
Candidate will be responsible for selected native writing tasks as directed by Documentation Manager and for proofreading and performing selected project close-out procedures that assist and support the production of department’s deliverables. All work is performed in a directed environment. Supervised interaction with members of other teams such as the Product Designers, Product Managers, Engineers, and other members of the project team to outline, write, proofread, revise, and publish assigned deliverables of the Documentation Group’s products.
Demonstrated Abilities/Skills
Must have demonstrated ability to:
Write and communicate verbally in clear, concise language
Proofread and perform copy-edits according to style guidelines
Use Epsilon templates and Library Plans to develop work products
Implement proof, copy, and content edits to work products
Adhere to task-based schedules
Follow departmental procedures and agile methodologies
Produce native writing in a directed environment following the “writing process” model
Qualifications
Bachelor’s degree or equivalent in computer science
4+ years of experience as technical writer in Product company
Intermediate-or-better knowledge of Microsoft Word required.
Prior experience working on ServiceNow is must.
Experience using standard desktop publishing, online help, and screen capture tools such as FrameMaker, RoboHELP, and SnagIt highly desirable.
Ability to use HTML to create new content using existing style sheets and to revise existing HTML content desirable.
Deep subject matter expertise and proven experience with test automation and approach, along with agile software development methodologies
Experience working with cloud, database technologies and SaaS products is required
Experience with campaign tools is highly preferred
Experience with any scripting or programming language is desired
Demonstrated experience in copy-editing and proofreading required.
Demonstrated experience in native writing based on supplied models required.
Ability to learn software with appropriate training/support necessary.
5+ years of relevant experience.
Bachelor’s degree in English, Writing, Liberal Arts (or related technical field), or must be enrolled in appropriate degree program in English, Communications, Journalism, Information Design, or related discipline.
Certification in Technical Writing, Information Design, or related area highly desirable.
Behavioral Attributes:
Team player with excellent interpersonal collaboration skills
Strong verbal and written communication
Possess Can-Do attitude to overcome challenges with high energy levels
Self-motivated, directed and passionate
Additional Information
Wondering what it’s like to work with Epsilon? Check out this video that captures the spirit of our resilient minds, our values and our great culture.

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