AGM – Application Operations Job Vacancy in Vodafone Idea Pune, Maharashtra – Latest Jobs in Pune, Maharashtra

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Company Name : Vodafone Idea
Location : Pune, Maharashtra
Position : AGM – Application Operations

Job Description : Job Req ID: 12831
Location:
Pune, IN
Function: Technology/ IOT/Cloud
About:
Role
BI Enterprise Data Warehouse Application Ops

Job Level/ Designation
M2- Assistant General Manager

Function / Department
IT- BI, Analytics & Campaign Mgmt Ops

Location
Pune- Hinjewadi

Job Purpose
Responsible to provide operational Support, maintenance, ensure availability of the Systems and Business KPIs, along-with ensuring development of the relevant metrics & measures to enable continuous improvement of designated Business applications in the BI & Analytics portfolio. Manage incidents, problem tickets, releases, upgrade activities, and ensure seamless Build to Operate transitions.

Key Result Areas/Accountabilities
Responsible for end-to-end management & ongoing-holistic health for a portfolio of BI applications & related technology areas involving multiple partners e.g. IBM & wide number of PAN India Business Users across multiple functions.
Engagement with key business stakeholders over fortnightly meet understanding their issues & operational support required for resolution on timely manner.
Governance of Vendor partners to ensure compliance to Service Level Agreements, Change & Release management, deployment cycles & data delivery processes.
Work closely with Applications Development Team & regularly review the Solution Designs to close loop Operational level challenges & ensure seamless B2O with minimum Application downtime, thus minimizing failed changes & roll-back scenarios.
Provide meaningful data insights and support AD-Hoc analyses as required.
Work closely with partner AQ teams and ensure delivery of business DB queries and data to PAN India users within stipulated time.
Accountable for resolution of incidents within TAT & ensure resolution time is within agreed threshold defined for the severity of the incident. Ensure timely Root Cause Analysis for all Sev-1 & Sev-2 severities so as to prevent any recurrence, along-with prompt & timely communication to all stakeholders.
Act as a focal point for business users to communicate application related updates or issues across multiple functions & collaborating with other teams and partners on changes, fixes & upgrades.
Work with Partners & Business to drive initiatives to institutionalize Operational Excellence through kaizens, Green/Yellow/Black belt projects & process optimizations to reduce Opex costs. Identify optimization initiatives to automate repetitive manual tasks by bringing in efficiency using technologies such as Robotic Process Automations, Ansible or other ML/AI technologies.
Work with internal & external audit partner teams such as KPMG, IBM on security audits to assess & ensure applications’ compliance with Vodafone Idea Ltd security policies.

Core Competencies, Knowledge, Experience
Experience in managing people & technologies in various levels of IT delivery with a graduation in Engineering or equivalent and Post-graduation in Computer Science.
Ability to think analytically and independently with a strong technological background, drive initiatives independently for incident management and reduction, process optimization, application environment stability, high availability, capacity planning and licensing.
Data Architecture – Data Warehouse, Data Mart, ODS, ETL, reporting, analytics, master data management, Hadoop based DataLake .
Ability to think critically in order to bring efficiency within the operational systems and processes by remove redundancies or through automation using new technologies.
Must have a knowledge of Agile & DevOps
Ability to thrive under pressure and possess strong ability to drive initiatives independently.

Must have technical / professional qualifications
B.E/BTech or equivalent and Post-graduation in Computer Science

Years of Experience
Minimum 12 to 15 years of experience IT Service Industry

Industries to look from
Telecom & IT

Ideal Organizations to look from

Direct reports
Waleed Nethagani

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