Animal & Customer Care Associate Job Vacancy in Salt Lake County Salt Lake City, UT 84123 – Latest Jobs in Salt Lake City, UT 84123 – updated today
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Company Name : Salt Lake County
Location : Salt Lake City, UT 84123
Position : Animal & Customer Care Associate
Job Description : JOB SUMMARY
Performs a combination of specialized customer service and animal care duties.
MINIMUM QUALIFICATIONS
One (1) year of experience in a customer service environment.
Experience working with small domestic animals, livestock, and exotic animals in a professional setting is preferred.
ESSENTIAL FUNCTIONS
Welcomes customers, determines reason for visits, and directs customers appropriately.
Responds to irate, difficult, and distressed customers. Elevates calls/inquiries to supervisor when appropriate.
Assists customers in resolving animal-related issues such as adoptions, lost pets, license renewals and sales, impounds, relinquishments, fee assessments, vaccination/sterilization, animal ordinances, and similar issues.
Acts as cashier. Processes cash, check and credit card transactions for services provided. Balances funds at the end of the business day and reconciles discrepancies.
Works with databases to enter and retrieve complex records regarding animals, owners, violations and citations, referrals, and general information. Prepares and updates a variety of reports.
Operates a vehicle to pick-up and deliver animals and materials from other locations and County offices.
Monitors animals for signs of illness or unusual behavior. Provides basic first aid, administers medications, ensures appropriate amount of food and water, and grooms as directed.
Cleans, disinfects, and maintains kennels, cages, animal holding areas, clinic, outside runs, laundry, and dishes. Maintains and restocks supplies.
Performs compassionate and humane euthanasia per agency protocols.
Assists and pre-screens potential adopters, verifies home/property ownership, and ensures animal adoption requirements are met.
Meets with dissatisfied adoption customers. Discusses reason(s) for the return/turn-over of animals, provides owners with education, and explores the best possible alternative options.
Answers questions concerning age, breed, characteristics, and care and treatment of animals.
Maintains facility and grounds.
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