Assistant Manager-Content /Technical writing Job Vacancy in Flipkart Bengaluru, Karnataka – Latest Jobs in Bengaluru, Karnataka

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Company Name : Flipkart
Location : Bengaluru, Karnataka
Position : Assistant Manager-Content /Technical writing

Job Description : Assistant Manager- Content/Technical writing

Location: Bangalore

About the team:

The Knowledge Management Team is responsible for creating articles and guides based on Flipkart’s processes and policies, and managing the internal knowledge base. The great thing about working for the team is that it’s full of talented and creative people who also get to aid with product innovation.

About the role:

This position is responsible for creating and managing product and process based content focussed on providing hands-on assistance to our ground level workforce. The role seeks a highly creative and self-motivated individual from a core technical writing background.

What you’ll do:

Based on their technical writing expertise, the candidate is expected to create and manage process and policy-based articles to be hosted on the internal knowledge base.

Prepare articles and guides based on process SOPs and inputs shared by other support functions
Gather base information from stakeholders & publish content to the respective audience group
Monitor usage of the content periodically, understand feedback provided by end-users and make changes to the content as and when required
Work on short-term or long-term projects which can contribute to improving customer experience, consultant experience or add value to our business
Manage the overall information on the knowledge base (troubleshooting guides, process guides, and articles) in a way to avoid information overload
Periodically clean up redundant information from the knowledge base
Interact with operations/partner teams to manage overall knowledge user base
Discover new ways to make information relevant and reusable
Provide feedback and suggestions which can improve the tool
Conduct regular checks and assessments to ensure knowledge retention
Prepare and publish reports on content usage, knowledge check trends, user behavior and content efficacy
Ensure content created is clear, accurate, and concise
Own areas of improvement and recommend changes based on best practices
Incorporate feedback from the stakeholders to enhance communication to meet the functional objectives
Maintaining existing consoles and constant updates to content based on process changes

What you’ll need:

Excellent written and verbal communication skills
3 to 5 years of Background in content/technical writing
Basic knowledge of HTML, MS Excel & MS Office
Experience in MS Excel-based reporting and analytics
Ability to manage highly dynamic knowledge requirements with limited resources
Excellent problem-solving skills
Great stakeholder management skills
Proficient in English, Hindi,and at least one regional language (Kannada, Tamil, Telugu, Malayalam)
Good reasoning ability and problem-solving skills

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