Associate Customer Service Representative Job Vacancy in California Water Service Commerce, CA 90040 – Latest Jobs in Commerce, CA 90040 – updated today

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Company Name : California Water Service
Location : Commerce, CA 90040
Position : Associate Customer Service Representative

Job Description : California Water Service Group invites you to pursue a career in the water industry with the third largest publicly traded water utility in the United States. Our mission is to be the leading provider of water and wastewater services. We’re committed to improving the quality of life for our customers, communities, stockholders, and employees. To achieve that, we align our hiring strategies with the company’s core values of integrity, service, value, health and safety, respect and collaboration, and corporate citizenship so that we can provide quality, service, and value to all of these groups.
Our commitment to our employees is evident, as we have been named a Top Workplace in the Bay Area for nine years in a row and designated as a Great Place to Work®, and Cal Water was ranked “Highest in Customer Satisfaction Among Water Utilities in the West” by J.D. Power in its inaugural water utility satisfaction study.
APPLY HERE: https://calwatergroup.wd5.myworkdayjobs.com/CWSG
SUMMARY:
The Customer Service position provides exceptional customer service in person via phone, web, e-mail, and chat using proper etiquette, professional language and grammar.
At California Water Service, we are passionate about delivering exceptional customer service experiences to each and every customer we serve. Our talented Customer Service Professionals possess many key attributes that help them exceed customer expectations. They demonstrate empathy and compassion for all of our Cal Water customers and seek ways to go above and beyond customers’ expectation. They convey a positive attitude, take initiative and ownership in solving service challenges, and demonstrate the highest integrity and professionalism. Internally, our Customer Service Professionals build trust as they work as “one team” with their peers and leadership. Externally, they are extraordinary brand ambassadors who are instrumental in building customer loyalty by providing excellent service.
ESSENTIAL FUNCTIONS:

Understand customer service and business operations to fully resolve customer needs and provide superior customer experiences by customer contact means
Provide customer service addressing customer requests or inquiries concerning services, water quality and billing
Responsible for scheduling and follow up of service/emergency requests
Generate and complete: work orders, emails, document customer accounts and perform data entry as needed
Perform tasks associated with daily/monthly/quarterly/annually reports and account exceptions
Provide customers with information regarding Company programs and services.
Communicate with outside agencies and departments for service efforts.
Communicate between regional customer support centers and local districts.
Perform tasks associated with dispatching
Create and complete service orders as needed
Perform activities related to meter reading functions to include route assignment and daily auditing using Field Collection System Application (FCS) including AMR and AMI
Research and a complete daily billing exceptions and approve sample bills
Prepare bank deposit and daily cash report
Payment processing/cashiering
Monitor and follow up on account with past due balances
Perform data entry for the Cross Connection Control program as well as printing and mailings as needed
Maintain customer service records

OTHER DUTIES AND RESPONSIBILITIES:

Other duties as assigned
Social media inquiry follow up

MINIMUM QUALIFICATIONS:

Assist customers with a variety of transactions through a seamless and friendly experience
Defuse customer situations and provide resolution in a timely and effective manner
Ensure the security and privacy of customer information through education, compliance and resolution of issues
Proficiency in multiple operating systems such as Microsoft Office and Oracle Customer Care & Billing, Field Collection System Application (FCS)
Clear, effective communication with strong interpersonal skills
The ability to prioritize multiple tasks in a fast paced environment
Ability to perform basic mathematic functions, calculate figures, and reconcile account information
Proven ability to maintain a high level of accuracy, attention to detail, and handle multiple priorities.
Day travel may be required within the respective region for training and/or team building
Upon hire, must provide proof of COVID vaccination status

Salary Range: $25.89 – $30.22
Deadline to submit resume is Tuesday, March 15, 2022.
The Equal Opportunity Policy of the Company is based upon the philosophy that all people should be treated fairly and with dignity. California Water Service, Hawaii Water Service, New Mexico Water Service and Washington Water Service do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, or any other protected class. The Company makes all employment decisions in a non-discriminatory manner. EOE, VET, DISABILITIES.
Job Type: Full-time
Pay: $25.89 – $30.22 per hour
Schedule:

8 hour shift

Work Location: One location

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Post Tags : , Commerce, CA 90040, jobs in Commerce, CA 90040, Associate Customer Service Representative jobs in Commerce, CA 90040

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