Call Center Manager Job Vacancy in Platinum Dental Lindon, UT 84042 – Latest Jobs in Lindon, UT 84042 – updated today
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Company Name : Platinum Dental
Location : Lindon, UT 84042
Position : Call Center Manager
Job Description : Full Job DescriptionPlatinum Dental Services is seeking a highly capable Call Center Manager to develop and manage an inbound call center environment. This individual will have high regard for providing outstanding support and service. The Call Center Manager will lead the Call Center Agents in the achievement of the company’s strategic objective and annual goals through the delivery of exceptional customer service and additional metrics.
We will train you on the dental software, so all we ask for is a strong call center background.
or
If you have experience managing a dental office we will train you to proficient in call center software.
Job Responsibilities:· Implementing telephony platform· Training and leading call center agents as they provide support for impacted individuals.· Manage between 5-10 call center agents· Develop a staffing plan based on call volume and ensure that appropriate resources are in place at all times· Manage department workload by monitoring productivity and service quality, and ensuring team performance meets and exceeds KPIs and SLAs· Appropriately prioritize team and individual goals to effectively achieve business objectives· Report, analyze, and communicate results from an agent and overall call center metrics and escalations.· Receive and handle escalated customer concern calls with courtesy, empathy, and compassion.· Effectively manage communications with all internal and external stakeholders· Conduct escalation outreach to customers, who request, or need, managerial assistance· Promptly report any service issues to the appropriate business leader to ensure customer satisfaction is maintained.· Perform administrative duties to assist with the overall efficiency of the operation.· Communicate initiatives, operational changes, and other information to the team· Perform other duties as assigned.
Knowledge, Skills, and Abilities:· Required experience: Management 3+ years.· Ability to communicate clearly in a positive, nurturing manner.· Ability to perform multiple tasks in a fast-paced environment.· Exceptional interpersonal and communication skills both written and verbal.· Function in a team environment.· Leverage technology to continuously enhance team performance· Experience with Microsoft Office Suite· Experience with live chat and inbound email support· Experience in Open Dental Software (Not required but big bonus)
Job Type: Full-timePay: From $50k+ per year
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
Day shift
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