Call Center Representative Job Vacancy in Waterworks Aquatics Pasadena, CA 91107 – Latest Jobs in Pasadena, CA 91107 – updated today

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Company Name : Waterworks Aquatics
Location : Pasadena, CA 91107
Position : Call Center Representative

Job Description : Make a difference today!

We’re hiring PART-TIME/FULL-TIME CALL CENTER REPRESENTATIVES! Are you an empathetic person who has a passion for helping others? Are you an enthusiastic ‘people-person’? Are you a confident and adaptable person who can close the deal? You’re in luck! We are looking for exceptional call center representatives that can register new customers and provide memorable experiences to our customers over the phone.

A Little About Us…
Waterworks Aquatics is a premier swim school with 22 locations across California and Colorado. We teach children ages 3 months through adult how to swim. Our mission is to educate and motivate individuals to be safer and learn proper swimming technique.

Join Our Team! … Here’s Why:

Get paid well for doing something fun! Competitive compensation because we like to reward hard work.
Advancement opportunities. We constantly are looking for strong individuals to join our leadership team!
Flexible work schedules. We know you might have other time commitments like school or another job. We’ll make it work.
Additional benefits. We offer our part-time employees a benefits package that includes dental, vision, disability, 401K, and sick pay.
We are considered apart of the education sector that will enable you to receive your COVID-19 vaccine!
We also offer team appreciation days and other really cool events throughout the year. And of course, free food throughout the year. Who doesn’t like that?

Job Description:As a Call Center Representative, you will be the first point of contact for the majority of our families at Waterworks Aquatics. You are entrusted with providing a warm and memorable experience to all of our customers. You will also be responsible for closing the deal by registering new families over the phone. There will be NO cold calling required for this position. We interact with families who are already interested in our services.

Primary Responsibilities:

Ability to create relationships with new and existing families that leads to loyalty and customer retention
Convert leads into new customer registrations
Answer all incoming calls from customers and take appropriate action for each call
Follow and implement call flow scripts and disclosures on all calls
Encourage customers to purchase swim lesson packages by using a prepared script to reference important parts of what the company offers
Work effectively in a team environment to support achievement of lesson registration goals
Maintain high customer satisfaction ratings based on explicit criteria set by the company
Handle customer concerns, provide appropriate solutions and alternatives, and follow up to ensure resolution
Recommend additional services to customers by understanding their needs
Assist with outgoing call projects by deadlines given
Actively participate in and pass various continual training and role play assignments
Provide effective rebuttals to customers who are looking to release their lesson schedule

General Qualifications:

Must be at least 17 years old
High School Diploma or Equivalent
Must have a minimum of two years of customer service experience or one year of call center experience
Prior telephone sales experience preferred
Proficient in word and excel
Proficient in typing; at least 40 WPM
Ability to “close the deal” and acquire new families
Ability to multi-task, prioritize and manage time effectively
Open to coaching and training to increase customer acquisition performance
Must have strong communication skills over the phone
Must be able to showcase the ability to actively listen
Must have the ability to adapt and respond to different types of personalities over the phone
Must always remain professional and courteous with customers
Ability to handle a high number of incoming calls
Must be open at least one weekend day and evenings

A Few Other Things We Look At:

People with a positive mindset who are fantastic team players
Someone who is confident, adaptable, ambitious, and an achiever
People who are committed and reliable
Individuals who are open to receiving feedback and are always willing to learn
Someone who is respectful, outgoing, and motivated

Important Safety Measures Taken:

Partitions in place to maintain social distancing
Reusable company facemasks issued to be worn in the workplace
Touch-free temperature scans conducted on team members
EPA approved cleaning agent provided to clean shared surfaces on a regular basis
Professional deep cleaning performed on a nightly basis
Disinfectant and related supplies are available to all employees

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Post Tags : , Pasadena, CA 91107, jobs in Pasadena, CA 91107, Call Center Representative jobs in Pasadena, CA 91107

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