CEC-Subject Matter Expert-VRM-BRANCH BANKING-VRM Job Vacancy in Kotak Mahindra Thane, Maharashtra – Latest Jobs in Thane, Maharashtra
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Company Name : Kotak Mahindra
Location : Thane, Maharashtra
Position : CEC-Subject Matter Expert-VRM-BRANCH BANKING-VRM
Job Description : Job Role :
Manage the K-VRM desk. Ensure all request received are actioned within TAT.
Maintain & release K-VRM dashboard.
Manage the VRM inbound helpline, both mapped & unmapped customers.
Assist the team coach with OJT incase batch > 12 officers.
To take customer escalations on calls taken by new officers.
Ensure workstation and system IDs readiness.
Adherence to Information Security norms & quality process norms.
To be aware of and comply with any updates about the process
Job Description
Graduate
Minimum 1.8 Yrs experience with Kotak’s contact center and excellent on product/process knowledge
Minimum Rating of P3 in the appraisal
Excellent communication skills – Verbal & Written
Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
Good listening skills and strong communication abilities.
Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers
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