Communications Representative- Call Center- Full Time Job Vacancy in Shirley Ryan Ability Lab Chicago, IL 60611 – Latest Jobs in Chicago, IL 60611 – updated today

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Company Name : Shirley Ryan Ability Lab
Location : Chicago, IL 60611
Position : Communications Representative- Call Center- Full Time

Job Description : General Summary
The Communications Representative is responsible for greeting and assisting patients, family, and visitors via telephone. The Communications Representative operates a multiple station telephone console, coordinates intercommunication and paging system; acts as an ambassador representing RIC.
The Communications Representative consistently demonstrates support of the RIC statement of Vision, Mission and Core Values by striving for excellence, contributing to the team efforts and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the institute.
The Communications Representative demonstrates RIC Core Attributes: Communication, Accountability, Flexibility/Adaptability, Judgment/Problem Solving, Customer Service and RIC Values (Hope, Compassion, Discovery, Collaboration, & Commitment to Excellence) while fulfilling job duties.
Principal Responsibilities

Directs visitors, patients and families to desired phone location, remaining with caller until correct connection made.

Acts as information resource (e.g. department information, community education program schedules, on and off campus directions) via phone or fax.

Identifies need for translation services.

Performs overhead, digital & voice paging.

Troubleshoots unusual or custom requests from callers.

Maintains log reports.

Maintains internal communications files (e.g. directories, brochures, company publications, daily/weekly/monthly itineraries) regarding departments, activities, extensions, etc., as well as external files on restaurants, hotels, special events, etc.

Forwards updated/corrected information (e.g. new employee/departmental extensions) to Communications Supervisor.

Reporting Relationships

Reports directly to Call Center Director.

Knowledge, Skills & Abilities Required

High School Diploma, G.E.D., or other relevant job training.

Two years experience in hotel, hospitality, or customer service.

Ability to operate multi-line phone system.

Superior interpersonal skills to interact daily with external as well as internal customers.

Ability to operate PC to retrieve various types of information.

Ability to learn R.I.C. systems and sites of care and corresponding services.

High ability to problem solve, prioritize, and organize

Working Conditions

Normal office environment with little or no exposure to dust or extreme temperature.

Requires use of headset.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Job Grade- 03
Required Skills

Required Experience

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Post Tags : , Chicago, IL 60611, jobs in Chicago, IL 60611, Communications Representative- Call Center- Full Time jobs in Chicago, IL 60611

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